Marianna Golisano

Experience

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  Grand Hotel Parco dei Principi Royal Group

  Jun 2009 - Sept 2009

  Receptionist front desk
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  Grand Hotel La Favorita Manniello Group

  May 2010 - Oct 2016

  Receptionist front desk

  Welcoming guests by greeting them, oversaw check in and check out, Answering screening and forwarding incoming phone calls, mails and fax messages, following the guests during all the stay , take care them in any need and support them , customer care and problem solving, handling complaints and requests Selling guest rooms and promoting luxury hotel services for a 5 stars Hotel . Responsible for financial transactions, Handling cash payments and currency management

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  Luxury Villa Maura in Positano

  Apr 2013 - Oct 2019

  Sales Marketing Management

  Personally welcoming V.I.P villa guests. Develop Villa Market with new contracts and new markets , creating Brand Image for the Villa, new web site and digital marketing strategies , develop an annual business plan. Ensure highest standards of professionals and luxury services to customers , including strategies to ensure the total customer satisfaction. Studying competitors markets and cost effective controls, revenue management techniques. Supervising Hotel Staff and managing and coordinating the employee duties , hiring and training the members of the staff . Oversaw Administrative operations, and Accounting Show less

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  Shaftesbury Hotels London

  May 2017 - Nov 2017

  Front Office Clerk

  FRONT OFFICE AGENT & GUEST RELATIONS

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  TUI

  May 2018 - Oct 2018

  Guest Relations Specialist

  Local Advisor of the Area and promoting the quality services and Tours around Sorrento & Amalfi coast.Customer care service & Concierge Desk Agent

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  Jet2.com and Jet2holidays

  Feb 2019 - Apr 2019

  Customer Care Specialist

  Training in Leeds UK and Resort Customer Helper for Luxury Hotels based in Sorrento , Naples

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  Casa Angelina Lifestyle

  May 2019 - Oct 2019

  Reception Manager

  Luxury customer services Wedding & Event Coordinator Guest relations Concierge luxury service to tailor make your amazing experience on Amalfi coast and create unforgettable and unique memories for all our guests. Show round of the property and local advisor regarding all the beauties you can see around the area ; greet and meet for ViP and special guests; Hospitality is my passion! I wish you an amazing stay in Casa Angelina!

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  Accor

  Dec 2019 - Oct 2020

  Front Office Associate
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  DoubleTree by Hilton

  May 2021 - now

  Assistant Director Of Food And Beverage
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  YTL Hotels The Gainsborough Bath spa

  Jul 2021 - now

  Front office

  ONE OF MY GREATEST EXPERIENCE IN LUXURY HOTELLERY...I LL NEVER FORGET THE GM MARC CLOSKEY, THE FOM JAMES SPELLER , NINA THE FRONT OF HOUSE MANAGER AND GUEST RELATION MANAGER NICK AND ALL THE STAFF OF RECEPTION SAYURI AND MIKA, MATTHEW AND DIANA!!! I HOPE TO SEE THEM SOON!!! LUXURY IS MADE FROM PEOPLE SHARING THE SAME VALUES OF BEAUTY , PASSION FOR GUESTS AND WORK HARD TOGETHER!!😊