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Claire Johnstone

Claire Johnstone

Store Manager

Followers of Claire Johnstone115 followers
location of Claire JohnstoneManchester, England, United Kingdom

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  • Timeline

  • About me

    Retail & Admissions Manager at IWM North

  • Education

    • University of East Anglia

      2002 - 2005
      Bachelor of Arts - BA HISTORY

  • Experience

    • Disney Store

      Mar 2007 - Oct 2013
      Store Manager

    • Imperial War Museums

      Oct 2013 - Aug 2018
      Retail & Admissions Manager

    • Oklahoma

      Aug 2018 - Nov 2019
      Store Manager

    • Merlin Entertainments

      Nov 2019 - Feb 2023
      Retail Manager

      Senior manager at popular Manchester visitor attraction responsible for driving sales in the retail shop of over £1.5million a year, as well as overseeing day to day running and responsibilities of the whole attraction.Take the lead on the recruitment, development and coaching of retail team and team leaders to provide excellent customer service and share product knowledge with guests.Responsible for the purchasing, delivery and visual merchandising of product to LEGO criteria. Maintain an up to date stock file with high standards of stock management including regular stocktakes. Drive the team to hit KPI targets for customer service and NPS, as well as meeting Merlin mystery visit standards. Show less

    • Imperial War Museums

      Feb 2023 - now
      Retail & Admissions Manager

  • Licenses & Certifications

    • First Aid for Mental Health

      Connect2Care
      Sept 2022

    • Emergency First Aid at Work

      First Aid For All Ltd.
      Feb 2020

    • Managing safely

      IOSH Managing Safely Course
      May 2014