Pallavi Nayak

Experience

• 

  Accenture

  Jul 2007 - Aug 2010

  Software Engineer

  I joined Accenture as a fresher out of college on 2nd July 2007.Since then I have worked on Insurance and Manufacturing Domains and Technologies - Java SE,Java EE,client languages,IBM Maximo 6.2, Model Driven Tool

• 

  Capgemini

  Jul 2010 - Oct 2016

  • End to End Application Maintenance and Development for Corporate Customers Mobile Billing and Broadband Billing including Mediation,PreProcessing, Rating , Billing and Invoicing of the customers.• Effective Incident Management while restoring normal service complying 100% SLA• Working on Estimations, Requirement Gathering , Analysis and Solution Description of the Change Requests .Created Knowledge base repository for effective service provision and reducing dependency.• Targeted improvements to the clients service by creating automated solutions this enabling better client service.• Conducting monthly meetings and Communicating with other dependent vendors to discuss any showstoppers issues.• Involved in taking transition for Mediation legacy Mediation System . Show less

  • Telecom Billing Consultant

    Jul 2012 - Oct 2016

  • Java Consultant

    Jul 2010 - Jun 2012
• 

  Aditya Birla Sun Life Insurance

  Oct 2016 - Apr 2022

  Chief Manager

  Vendor Management for AMS , Contract Management,Maintaining SLA/SLO, Stakeholder Management , Handling BAU Issues, Leading digital transformation Projects for user Functions

• 

  Infosys

  Apr 2022 - now

  Helping customers with the Digital journey

  • Principal Consultant

    Jul 2023 - now

  • Lead Consultant

    Apr 2022 - Jun 2023