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Katey H.

Katey H.

Service Delivery Manager

Followers of Katey H.773 followers
location of Katey H.United Kingdom

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  • Timeline

  • About me

    Head of IT Operations UK | MBA

  • Education

    • Middlesex University

      2011 - 2013
      MBA Masters in Business Administration

  • Experience

    • Hewlett Packard Enterprise

      Sept 1994 - Sept 2006
      Service Delivery Manager

    • Computacenter

      Sept 2006 - Jun 2007
      Service Management Consultant

    • Siemens

      Jan 2007 - Jan 2008
      IT Transition Manager

    • Abu Dhabi General Services - Musanada Technology Services

      Jan 2008 - Jan 2014
      Service Design and Transition Manager

    • Abu Dhabi Digital Authority (ADDA)

      Jan 2014 - Apr 2017
      Service Owner - Shared Government CRM

    • Gyrocom

      Jul 2018 - Dec 2019
      Service Manager

    • Bell Integration - Driving Digital Transformation

      Dec 2019 - Aug 2024

      • Director of Service Delivery and Transition

        Dec 2022 - Aug 2024

      • Director of Client Dedicated Services

        Apr 2021 - Dec 2022

      • Head of End User Services Dec 2019 – April 2021

        Dec 2019 - Apr 2021

    • Unum UK

      Aug 2024 - now
      Head of IT Operations UK

  • Licenses & Certifications

    • ISO 20000 Practitioner

      ISO
      Oct 2013

    • ITIL Expert (V3)

      Fox IT
      Jan 2008

    • Service Management Managers Certificate (ITIL)

      ISEB - Parity
      Jan 2002

    • Service Management Foundation Certificate (ITIL)

      ISEB - Parity
      Jan 2001