Heather J P.

Experience

• 

  House of Fraser

  Jan 1984 - Jan 1989

  Sales Promotion Manager

  Promoted to a number of management roles within the organisation following successful graduation from the management trainee programme, culminating in the role of Sales Promotion Manager.

• 

  Barneys PR Ltd

  Jan 1989 - Jan 1991

  Senior Account Manager

  Accountability for the public relations strategy for a number of blue chip retail property investment clients.

• 

  GE Capital

  Jan 1991 - Jan 1994

  Senior Client Relationship Manager

  Responsibility for the day to day management of a prestige client base including Harrods, House of Fraser, providing staff training support and operational guidance on promoting GE's range of financial service products.

• 

  LAH Property Marketing

  Jan 1994 - Jan 1996

  Property Marketing Consultant

  Managed the facilities at two prestige Bristol city centre office properties on behalf of agents/landlords and successfully marketed them both to new clients

• 

  Bank of Ireland

  Jan 1996 - Mar 2004

  Personal Finance Account Manager - Direct Savings

  Provided expert financial advice to high net worth clients.

• 

  The Co-operative Bank plc

  Apr 2004 - Aug 2010

  Leadership & Management Development Consultant

  Responsibility for the design, delivery and evaluation of leadership and management development programmes for 3000 + managers on topic areas including Leading Change, El and Leading Multi Site Teams. Recent successes include the design and delivery of a bespoke programme to support Treasury senior managers following a major organisational design. Project managed the initiation and design of a new blended learning programme for managers/leaders within the newly merged organisation and successfully gained sign off for implementation (budget £100K) from the board with agreement to progress towards a group wide fully blended solution by 2013.Provided executive coaching to high performing individuals (upto Function Leader level) on topic areas including managing conflict, career planning, leading change.Offered a full consultancy service to key manager stakeholders to improve performance and encourage behavioural change within their business areas. Designed and delivered a 2 year coaching skills programme for senior sales managers resulting in increases in sales performance, record employee engagement and tangible observed evidence of the creation of a coaching culture within the organisation's top performing sales region.Designed and delivered a 5 stage modular training programme for 85 sales managers following the acquisition of Bristol & West by Britannia to induct them in sales/process/people management procedures. Feedback following programme stated that 100% of the managers now felt comfortable or very comfortable and in control with their new roles in the new organisation.Lead facilitated an inspirational management development training programme and provided embedding coaching support for experienced retail/direct sales managers. Significant ROI achieved as well as uplift in employee engagement scores which all played an important part in Britannia receiving the accolade of number 2 in the Sunday Times Best Place to Work, 2008.; Show less

• 

  Royal Bank of Scotland Group

  Dec 2010 - Feb 2011

  Project Manager

  Consultancy with RBS (interim role) working on a short term high profile assignment.

• 

  KPMG UK

  Jan 2011 - Dec 2012

  L&D Manager - Emerging Leader Programme (European Talent) Interim

  Working within a small team of 3 L&D professionals and having responsibility for the design and delivery of learning and development interventions for KPMG's top talent programme - Emerging Leaders. The programme is pan- European and is designed to fast track the firm's most talented people who have the potential to reach Partner (client facing) or Director (Support Services).The learning interventions created were highly innovative, experiential and challenging and built around and delivered in conjunction with KPMG's global clients. Learning events are tailored to the grade of the participant and aimed at developing the key skills and behaviours required for the firm's future leaders. The role also involved extensive relationship building with the European country specific L&D/Talent teams to ensure consistency and effective embedding of learning post event. Show less

• 

  WDR Limited - Centre Of Coaching Excellence

  May 2012 - Dec 2019

  Leadership & Coaching Faculty Associate

  WDR/CCE is a boutique OD consultancy which specialises in Leadership, Coaching and Talent Development. Worked exclusively on the Morrisons account performance coaching Store Managers for 18 months and provided leadership development interventions for a number of clients including AMEX, Manpower Group Solutions, Alliance Healthcare, Civil Aviation Authority.

• 

  YLYE Ltd

  Dec 2013 - now

  Founder & Managing Consultant

  Quantum coaching, Management consultancy, Organisational development

• 

  Signature Learning

  Jan 2014 - Apr 2014

  Associate

  Supported the senior management team with the roll out of a major customer experience programme involving over 1700 managers and 9000 staff throughout the UK. Provided coaching support to the managers to help embed the new skills and behaviours.

• 

  One Point One Ltd.

  Jan 2016 - Mar 2018

  Associate

  Supported British Airways with Senior Cabin Crew with service and performance leadership personal development.

• 

  The Leadership Coaches

  Jan 2020 - now

  Leadership Coach

  https://www.theleadershipcoaches.co.uk/heather-rayfield

• 

  MatchFit

  May 2020 - Mar 2025

  Senior Intervention Consultant
• 

  CoachHub - The digital coaching platform

  Sept 2020 - now

  Executive Performance Coach