Flavia Cioanca

Experience

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  Wendella Sightseeing Co. Inc.

  Jan 2005 - Jan 2008

  Established and maintained effective working relationships by acting as a liaison between boat crews and office personnel. Ensured a high level of customer satisfaction by promptly attending to customers' needs and complaints, and effectively resolving any arising issues.• Showed high level of understanding in the implementation of company equipment and software.• Overseen the office personnel, always prepared to troubleshoot problems, trained staff when needed, and enforced policies.• Successfully handled cash in the ticket office, including deposits and change orders.• Listened actively, assessed situations, determined relevant issues, and found solutions. Show less

  • Customer Service Weekend Supervisor

    Jan 2007 - Jan 2008

  • Ticket Agent

    Jan 2005 - Jan 2007
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  Bran Employment Agency

  Jan 2009 - Jan 2011

  Staffing Coordinator

  Matched clients' needs with available caregivers, while ensuring clients' satisfaction and a proper working environment for caregivers.• Managed new and existing job orders, clients and caregivers data bases.• Managed caregivers’ scheduling.• Periodically surveyed clients and caregivers for service quality assurance.• Helped mediate issues between clients and caregivers.

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  Millennium Trust Company

  Sept 2012 - Aug 2015

  Responsible for developing, strengthening, and maintaining positive professional relationships between clients and firm associates.• Assisted RSG clients via phone, emails, and in person• Reviewed incoming client documents, to ensure their accuracy • Processed and approved welcome kits• Assisted other internal departments, as needed • Trained new and existing employees about RSG Client Service daily procedures• Special projects (development and testing of new programs/software)• Coordinated team assignments Show less

  • Senior Client Service Specialist

    Jul 2014 - Aug 2015

  • Account Administrator Rollover Solutions Group

    Sept 2012 - Aug 2015
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  The Linux Foundation

  Oct 2014 - now

  Worked closely with team members and partners to develop the self-paced, computer-based training courses offered by The Linux Foundation. - Designed self-paced computer-based training programs, using Lectora Online authoring tool.- Provided Lectora Online technical assistance.

  • Senior Manager, Instructional Design

    Jan 2022 - now

  • Instructional Design Manager

    Jan 2019 - Dec 2021

  • Instructional Designer

    Sept 2015 - Jan 2019

  • E-Learning Instructional Designer - Independent Contractor

    Oct 2014 - Sept 2015