Hamza Warisi

Experience

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  Self Employed

  Nov 2018 - Mar 2021

  Academic Tutor

  Tutored various levels of Maths from Years 5-12, and provided personalised coaching for students to facilitate their academic improvement.

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  SMART College

  Feb 2019 - Feb 2020

  Academic Tutor

  Taught classes of all HSC Maths subjects for Years 11-12, Maths for Years 7-10, and Selective Coaching for Years 3 and 5

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  Tutor Doctor

  Jun 2019 - Jun 2024

  Academic Tutor

  - tutoring various levels of High School Maths on a 1 on 1 basis- tutoring at student homes

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  Alchemy Tuition

  Feb 2020 - Jun 2024

  Academic Tutor

  - tutoring Selective Coaching on a 1 on 1 basis- tutoring at student homes

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  7-Eleven

  Dec 2020 - May 2021

  Team Member

  Ensured quality customer service and optimal production is maintained. Restocked supplies, assisted customers and completed general store-keeping tasks as per health and safety regulations.

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  Commonwealth Bank

  Feb 2021 - now

  Worked as a Data Science Graduate, within the Technology department.As part of the Graduate Program, I was enabled to take part in rotations across various teams within the Bank. My first rotation was within the Audit Analytics team in Group Audit and Assurance. Our team is referred to as Line 3 Audit, and looks after implementing analytics and data science within the Auditing framework of the Bank.My second rotation was within the Chief Data Analytics Office, as part of the AI Capability team, focusing on the implementation of AI across a range of use cases within the Bank. Show less Worked in the 2nd Level Technical Support Team, which handles a range of processes within the Business Banking Department, such as; - Managing incidents within the Bank by engaging with the relevant stakeholders and technical teams to ensure relevant parties are aware and working to find a resolution- Collaborating with Operational Managers and Compliance Teams to ensure clients are meeting and satisfying ongoing KYC/AML regulatory requirements- Liaising with Financial Security Teams to identify and raise cases of possible and actual fraudulent payments/activity- Addressing customer inquiries regarding their CommBiz Platform, CommBiz Automated SFTP Functionality, and previously reported cases of Fraud Show less I worked within the CommBiz Helpdesk, which is the inbound call centre focused on assisting customers with their online banking needs through the CommBiz platform.I also spent my time working as an Assistant Manager, with the additional responsibility of resolving sensitive customer complaints and complex inquiries/escalations. Engaged and collaborated with the CommBiz Product and Operations Managers to optimise and update learning material and internal processes to the CommBiz Helpdesk. Show less

  • Associate Data Technical Analyst

    Mar 2024 - now

  • Technology Graduate

    Feb 2023 - Mar 2024

  • 2nd Level Technical Analyst

    Oct 2021 - Feb 2023

  • Business Banking Contact Centre Associate

    Feb 2021 - Oct 2021