Noha Fathallah

Noha Fathallah

Customer Service

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  • Timeline

  • About me

    Customer service at national bank of Egypt

  • Education

    • EDUEGYPT SCHOLARSHIP

      2012 - 2015
      Customer Service Support/Call Center/Teleservice Operation

      English Language Skills Program:trained on English language skills, as a preparatory stage that qualifies me join EDUEgypt BPO Skills program.Business Process Outsourcing(BPO):trained on a set of skills that will enable me join the global market generally and the field of BPO specifically.Courses offered:Voice and AccentLanguage PracticeCustomer Service SkillsBusiness SkillsSoft SkillsAptitude SkillsAnalytical Thinking skillsPC… Show more English Language Skills Program:trained on English language skills, as a preparatory stage that qualifies me join EDUEgypt BPO Skills program.Business Process Outsourcing(BPO):trained on a set of skills that will enable me join the global market generally and the field of BPO specifically.Courses offered:Voice and AccentLanguage PracticeCustomer Service SkillsBusiness SkillsSoft SkillsAptitude SkillsAnalytical Thinking skillsPC skillsCultural SensitivityBPO Industry Orientation Show less

    • EL NASR GIRLS COLLOEGE

      1997 - 2011
      85%
    • Alexandria University

      2011 - 2015
      Bachelor's degree Accounting Good
    • Arab Academy for Science, Technology and Maritime Transport

      2017 -
      Human Resources Management/Personnel Administration, General
    • Arab Academy for Science, Technology and Maritime Transport

      2017 - 2018
      Human Resources Management and Services
  • Experience

    • QNB Group

      Aug 2011 - Aug 2011
      Customer Service
    • Sutherland Global Services

      -
      Customer service
    • Job Nile Co.

      Nov 2015 - Nov 2018
      Recruitment Officer
    • National Bank of Egypt (NBE)

      Jan 2019 - now
      Customer Service Specialist
  • Licenses & Certifications

    • EDUEGYPT scholarship

      Alexandria University