Alexandra Costache

Experience

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  Accenture

  Aug 2010 - Aug 2021

  Key Responsibilities: • Proactively understand the client’s business drivers, needs, and priorities.• Effectively manage projects and tasks by focusing on critical priorities and goals• Manage an assigned portfolio of projects including staffing, resource management, financial management and stakeholder management.• Develop and maintain strong working relationships with key stakeholders, including, but not limited to client managers, subject matter experts (SMEs), business sponsors, and support teams. • Understand and balance each stakeholder’s objective keeping the end in mind. Show less Service Delivery Operations Lead for 2 main projects: Vendor Training Administration and Procurement SupportKey Responsibilities:• Interpret day-to-day business objectives and prepare/execute operational practices/work programs. • Ensure proper execution of processes by team • Make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling.• Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client(s) • Point of contact for senior client representatives • Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution.• Create annual team objectives and monitor and coach team to meet objectives • Prepare, coordinate and conduct performance appraisals, and counsel employees on career and performance/disciplinary issues Show less Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.Key Responsibilities• Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team • Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately • Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities• Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client(s) • Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; execute implementation of improvements • Required to direct work within clear budget guidelines• Coordinate and conduct performance appraisals, and counsel employees on career and performance/disciplinary issues Show less Key Responsibilities• Act as subject matter expert for team members, peers and/or clients as assigned • Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; execute implementation of improvements • Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables • Assist with providing operational statistics and escalate operational issues • Process trainer for New Joiners Show less

  • Learning Delivery Project Manager

    Jun 2018 - Aug 2021

  • Service Delivery Operations Project Manager

    Sept 2016 - Jun 2018

  • Service Delivery Operations Team Lead

    Dec 2014 - Sept 2016

  • Service Delivery Operations Analyst

    Sept 2012 - Dec 2014

  • Customer Service Representative Training Administration

    Aug 2010 - Sept 2012
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  Accenture Romania

  Jul 2021 - now

  Europe New Joiner Onboarding Delivery Interlock Lead