Experience

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  Tek experts

  Mar 2017 - Mar 2019

  Windows and dynamics professional & premier support engineer

  Responsible for providing technical support to Windows, Windows Server performance related issues and environments managed via Microsoft Dynamics ERP. Work directly with upper representatives in Microsoft in order to be able to solve customer's concerns, as well as maintaining a good relationship with them.

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  Trimax americas

  Mar 2019 - Jan 2020

  Windows user experience (uex) premier support engineer

  Responsible to provide technical support with Windows and Windows Server issues related to UI, built-in applications, modern applications (Microsoft Store apps), Kiosk, PowerShell, managing OS and application updates. Work directly with upper representatives in Microsoft in order to be able to solve customer's concerns, as well as maintaining a good relationship with them.

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  Microsoft

  Jan 2020 - Jun 2023

  Windows uex, intune and configuration manager premier support engineer

  Support engineer for Microsoft customers with a focus on Certificates (SCEP & PKCS). Supported SCCM (Configuration Manager) deployment, functionality and upgrade related issues. Responsible as well to provide technical support with Windows and Windows Server issues related to UI, built-in applications, modern applications (Microsoft Store apps), Kiosk, PowerShell, managing OS and application updates.

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  The liberty company insurance brokers, llc

  May 2024 - now

  Information technology help desk technician