Experience

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  Al tayer factory company

  Jan 2012 - Feb 2015

  Sales

  Reviewed sales performance for sales division and generated key reports for weekly, monthly, andquarterly meetingsAssessed client needs based on current objectives, supply and demand, and seasonable variables. ➢ maintaining customer relationships.

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  Sheta & saif electronics

  Mar 2015 - Aug 2017

  Customer service representative

  ● Managed customer inquiries, ensured high service standards, and maintained customer satisfaction.

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  Al rajhi bank

  Jun 2017 - Jul 2018

  Real estate operation

  Conducted detailed reviews of real estate valuation reports to determine market values of properties, ensuring accuracy and compliance with mortgage product policies.● Oversaw the issuance of evaluation results and manage the preparation of the annual budget, handling payments to real estate appraisal companies.● Addressed and resolved issues related to REDF additional financing and collected outstanding amounts.● Monitored finance portfolios of REDF products, ensuring optimal management and compliance.● Managed subsidy payments to REDF customers and prepared comprehensive reports.● Coordinated with relevant departments to enhance procedural, systemic, and operational effectiveness Show less

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  Bidaya home finance

  May 2018 - Mar 2019

  Operations

  In my role, I was responsible for supervising contracts, ensuring the validity of all contract assets and their associated attachments, and verifying the alignment of original contract copies with system documents. My duties included signing contracts, issuing checks, conducting credit reviews, and preparing reports. I effectively coordinated between credit visa and asset clearance teams to facilitate the closing process, confirming unit delivery, and managing the contract closing process among buyers, sellers, lawyers, and real estate agents. A key part of my role was verifying the implementation of all contract terms, financial obligations, and legal requirements before completing the closing. This involved ensuring the availability of all necessary documents, such as ownership certificates, licenses, technical reports, and financial data. I coordinated with involved parties to resolve issues or disputes before closing, organized and reviewed financial papers and pending payments for accuracy, and prepared and signed required legal documents, including transportation documents and addenda. Additionally, I monitored relevant legal and legislative updates related to contract closing to ensure compliance. Show less

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  Samba financial group

  Jan 2019 - Apr 2021

  Officer credit analyst mortgage finance and personnel finance

  Conducted comprehensive financial and industry analyses, preparing essential documentation for client credit approval in mortgage and personal finance sectors.● Identified potential lending liabilities and assessed credit risks by performing in-depth financial analysis.● Evaluated borrowers' financial strength, determining risk levels and repayment capacities for loan approvals.● Analyzed financial data of existing customers to ascertain the appropriateness of establishing credit limits.● Managed daily updates of customer data in the SIMAH system, ensuring accuracy and compliance.● Reviewed real estate valuation reports, accurately determining market values of properties for creditassessment.● Performed initial and subsequent credit reviews of customers, analyzing their financial statements to maintaincredit quality.Selected achievementsSelected as best performance employee for 2019 Show less

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  Emkan finance | إمكان للتمويل

  Mar 2021 - Jan 2023

  Operations

  ● Managed the daily operations of the company, ensuring seamless and efficient business functioning.● Collaborated with various departments to design and implement policies and procedures aimed at improvingday-to-day operations while maintaining operational agility.● Developed and enforced guidelines to ensure adherence to the company’s credit policy, monitoring customeraccounts and credit limits effectively.● Oversaw the timely and accurate processing of payments, ensuring compliance with agreed sales terms.● Prepared comprehensive reports on customer credit standings, advising on commercial and financial risks andappropriate credit limits.● Gathered and analyzed financial information from multiple sources to establish suitable credit limits forcustomers though different KYC / Credit check tools.● Devised and executed sales policies and business plans for national accounts, aligning with the company’ssales targets and business objectives.● Contributed to the formulation of the company’s corporate strategy, particularly focusing on after-salesobjectives and customer satisfaction.● Developed a customer care strategy that achieved customer satisfaction and aligned with corporate goals.● Conducted customer satisfaction surveys to identify areas for improvement in product and service delivery.● Innovated new working processes to enhance efficiency, effectiveness, and quality of products and services.● Established systems for tracking key performance indicators, optimizing staffing levels, and analyzing trendsimpacting customers and employe Show less

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  فرص للتمويل

  Apr 2023 - May 2024

  Operation

  Operations Manager - Forus Financial (April 2023 - Present )● Spearheaded the comprehensive underwriting process, ensuring the accuracy and validity of data, andplaying a pivotal role in automating the underwriting system in collaboration with the IT department.● Responsible for overseeing all operational processes, with a specific focus on contract and agreementmanagement, ensuring smooth and efficient operational flow.● Ensured compliance with regulatory standards and Islamic finance requirements, upholding adherence tolegal and ethical guidelines.● Developed and managed robust reporting systems, providing insightful data analysis and reporting to seniormanagement for informed decision-making.● Implemented and maintained a comprehensive archiving system, ensuring secure and systematic storage ofcritical operational documents and data.● Actively involved in enhancing customer satisfaction for both borrowers and investors by developing andimplementing improved operational models.● Collaborated effectively with cross-functional teams to deliver an optimized operational framework, leadingto enhanced service quality and operational efficiency.Selected achievements:● Enhanced Simah Quality: Elevated the Simah Quality score from 97% to an impressive 99.91%,demonstrating a significant improvement in operational accuracy and efficiency.● Comprehensive Data Archiving: Successfully archived the entire company's operational data from 2019 tothe present, ensuring systematic and secure data management.● Operational Process Automation: Achieved a 95% automation rate from 0% in operational processes,streamlining workflows and significantly reducing manual intervention. Show less

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  Emkan | إمكان

  May 2024 - now

  Operations

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