Experience

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  Hitachi consulting software services india private limited

  Jul 2019 - Dec 2020

  Consultant c1

  -Developed and maintained a Dashboard application following best practices and using various technologies/ frameworks.-Provided extended support after the deployment and worked on detecting bugs and delivering the additional requests.-Part of the client's scrum team and proactively worked on user story.-Tech Stack: React, NodeJS, SQL, JavaScript, HTML and CSS.

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  Hitachi vantara

  Jul 2020 - Jun 2022

  -Part of a 24*7 Cloud Support Project (REAN Cloud) responsible for delivering timely resolutions to incident/service request.-Experience of supporting and troubleshooting issues within the defined SLA on AWS like EC2, RDS, S3, Lambda, ECS, Cloud Watch, Cloud Trail, Route 53, etc.-Resolved upto 300+ AWS Cloud issues via tickets, mails & video sessions.-Documenting RCA for P1 incidents, such as server failure/site-down.-Monitoring the architecture for several clients consisting of a wide range of AWS offerings.-Mentoring new joiners in addition to working collaboratively with L2 and L3s to provide resolution to the service providers. Show less

  • Consultant C2

    Jan 2021 - Jun 2022

  • Cloud Engineer

    Jul 2020 - Jun 2022
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  Google operations center

  Jul 2022 - now

  -Part of Networking shard of the GCP Support team.-Handling issues primarily related to GCP networking services - VPC Networking, Cloud NAT, Cloud DNS, Load Balancing, CDN, Cloud VPN, Interconnect, Cloud Armor, Kubernetes Networking, etc.-Provided customer service to premium customers while addressing client concerns regarding their cloud environments effectively. -Resolved upto 200+ GCP Networking cases via tickets & GVCs.-Reduced downtime for clients by proactively troubleshooting and finding the root cause for cloud-based issues.-Contributed to the improvement of cloud services through internal portals.-Conducted training sessions for junior team members and new hires.-Created internal docs related to basic GCP networking services such as VPC Networking- Firewalls, routes, Cloud NAT at GOC. Show less

  • Cloud Engineer Specialist

    Mar 2024 - now

  • Senior Cloud Engineer

    Jul 2022 - Feb 2024