Experience

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  Infosys bpm

  May 2012 - Sept 2018

  Team lead

  Led the booking of orders (SO# and PO#) for both internal and external partners, ensuring seamless transactions and timely delivery of Cisco Networking devices, including Routers, Switches, and Firewalls. Spearheaded the generation of RMA# labels, streamlining the return process and enhancing customer satisfaction.As a Process Analyst, facilitated the quote-to-cash service, assisting customers in creating RMA numbers for returns and resolving credit issues promptly within SLA. Coordinated closely with various departments and warehouse teams to confirm returned products and expedite deliveries, optimizing operational efficiency.Promoted to Team Leader for exemplary performance in handling escalation cases, providing resolutions, and ensuring adherence to SLAs. Implemented innovative strategies to manage obsolete and slow inventory products, reducing inventory costs and improving profitability. Show less

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  Concentrix technologies

  Dec 2018 - Jan 2020

  Assistant manager

  Managed a dynamic operations team and business analysts to ensure exceptional service delivery and elevate the customer experience in order booking and Master data management. Provided support to customers regarding order status inquiries and account creation, fostering positive client relationships and satisfaction.Prepared comprehensive monthly business reviews and quarterly business review slides for internal and client-facing meetings, effectively communicating operational performance and key insights.Facilitated weekly reviews with clients to discuss operational performance and identify opportunities for process improvements, driving efficiency and customer satisfaction Show less

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  Paypal

  Jan 2020 - now

  Team manager