Stuart Mccullough

Experience

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  Hein Gericke

  Mar 2010 - Jun 2011

  Sales Advisor

  Hein Gericke was a sale based role. The role included, but was not limited to;- Meeting weekly sales targets set by management- Store fitting, ensuring that displays were set and updated. This allowed the chance to understand the importance of aesthetics in retail - Attend events on behalf of the store to promote offers.

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  Firstsource

  Jun 2011 - Jul 2016

  Technical advisor

  As a technical advisor on behalf of Sky, my role included television, broadband and telephone services.My role included but was not limited to;- Answering a high volume amount of calls- Trouble shooting customer problems, which may include asking the customer to take part in physical troubleshooting. This takes patience and great communication, when working with all walks of life, some that may not be 'tech savvy'- Resolve customer complaints, which the use of empathy and the ability to get to the root if an issue, ensuring appropriate measures are taken.- Part of my role at firstsource also included, taking escalating calls as a supervising figure. Due to my ability to communicate effectively, I would often be requested to help resolve issues that colleague could not. Show less

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  Enterprise Rent-A-Car

  Jul 2016 - Apr 2019

  Managing Assistant

  After completing a graduate programme, I was promoted from, Management Trainee to Managing assistant.My role would include but not limited to;- Fleet planning, ensuring we have measured the amount of bookings against the cars we have available. Part of my role was to gather cars from other branches if and when required for the bookings. - Monthly statement review, comparing to targets and address all positive and negative points. This is the basis for the branches monthly targets, working out where can be improved in order to enhance profitability -Creating sale targets for team to meet. this is measured daily, weekly and monthly.- On boarding and training new staff, ensuring weekly targets are set. monthly performance reviews to make sure new staff are preforming to their ability. - Ensuring the customer has a great experience is also a massive part of the position. From the initial introduction to when the customer leaves. Service scores are sent each month to track how our customers find our service. we strive for excellence and award accordingly. enterprise awarded myself the 2017 customer service for NI Award, due to constant recognition from customers and colleagues. Show less

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  Mercedes-Benz in the UK

  May 2019 - Feb 2023

  Breakdown Service Team Manager

  As a Service Executive at Agnews, I have be given opportunity to work for the world most premium motor brand, Mercedes-Benz. With a high end clientele, and demand for extreme attention to detail, the role provides the ability to develop my customer service skills further and ensure my work is thorough.My role includes but is not limited to;- Meet with customer to discuss query or complaint. I am required to be able to extract as much information for the customer as possible. the more information given, the better chance of a quick and successful visit. - Instruct workshop of complaint and manage work/ time frames, to ensure the agreed resolution time is met. This includes a 5 days turnaround goal for breakdown situations.- Provide repair cost to customer, which is vital. A customer is more understanding when communicating is done throughout. Initial diagnostics may be different to what is found when further diagnostic is completed. Customers are more receptive when they have been advised along the way, rather than hit with a large estimate. - Emergency Breakdowns, is an additional to my role, which was suited due to my experience with Enterprise Rent-A-Car. This includes ensuring the customers vehicle is recovered and a loan vehicle is given to the customer. A breakdown is traumatic, and it is my job to ensure the process is made as easy as possible. I will be in constant communication with my customer, updating on everything from vehicle arrival, to vehicle delivery. - Upsell products and services which will benefit customers. This includes extended warranty, service plans and many more. Due to my previous experience with sales, I feel comfortable in this position. Show less

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  Finning

  Feb 2023 - Jan 2024

  Customer Service Controller

  As a Customer Service Controller at Finning, I was at the heart of ensuring smooth and efficient service delivery for our corporate clients. Leading a field engineering team, I took ownership of the entire repair process, from planning and resource allocation to final execution, ensuring that every step met the highest standards of quality and safety.In this role, I was not only responsible for the technical and logistical aspects of service management but also for mentoring and guiding team members to achieve their best. My focus on proactive client management, accurate quotation creation, and continuous process improvement helped enhance the overall customer experience. I also played a key role in fostering a safer workplace by regularly disseminating health and safety information and conducting toolbox talks.Key Contributions: Led and mentored a field engineering team to deliver exceptional service on high-value repair contracts. Managed end-to-end service processes, ensuring timely and effective resolution of client issues. Developed detailed and transparent service quotations, enhancing client trust and satisfaction. Prioritized workplace safety by implementing regular health and safety briefings and toolbox talks. Collaborated with cross-departmental teams to resolve complex service challenges and improve operational efficiency. Show less

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  Black Duck

  Feb 2024 - now

  At Blackduck (Formerly Synopsys), I play a pivotal role in safeguarding our clients' software by identifying and mitigating vulnerabilities. As part of the dynamic Application Security team, I specialize in Dynamic Application Security Testing (DAST), where I identify, confirm, and create proofs of concept for software vulnerabilities. My role involves providing detailed guidance to clients, ensuring they have the insights needed to implement effective security fixes.Collaborating closely with customer success and other cross-functional teams, I’m committed to delivering exceptional service and staying ahead of the latest security trends. My passion for cybersecurity drives me to continually enhance my skills and contribute to the secure development of client software.Key Contributions: - Conducting thorough vulnerability assessments and creating actionable proofs of concept. - Providing expert support to clients, helping them understand and address security issues. - Collaborating with cross-functional teams to ensure seamless service delivery. - Keeping up-to-date with emerging security threats and trends to proactively protect client assets. Show less

  • Application Security Specialist

    Oct 2024 - now

  • Application Security Specialist

    Feb 2024 - Mar 2025
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  Thales

  Mar 2025 - now

  Cloud Application Security Engineer