Cierra Reaves

Experience

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  St. Paul's Baptist Church

  Jun 2011 - Nov 2014

  Administrative Assistant

  Planned and coordinated logistics and materials board/committee meetings and staff eventsOrdered and distributed office supplies while adhering to a fixed office budgetCreated detailed expense reports and requests for capital expenditures

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  Ruby Tuesday

  Jun 2013 - Nov 2014

  Server
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  Cricket Wireless

  Jan 2014 - Oct 2015

  Area Manager

  • Increased standards of customer service by providing training and development for staff.• Communicated with patrons on a regular basis by ensuring quality consistency across the region.• Maximized sales and profitability in the region by setting sales targets for individual locations.

• 

  Legit Management

  Nov 2015 - Feb 2017

  Human Resources Specialist

  • Assisted in preparation and maintenance of personnel records and handbooks• Trained managers in proper procedure when preparing and maintaining necessary personnel records.• Conducted safety team meetings to evaluate potential safety hazards in the work environment. Reported findings to Director of Human Resources

• 

  PERFORMING ARTS AND SCIENCE ACADEMY PASA

  Feb 2017 - May 2019

  Human Resources Generalist

  • Implemented system and process improvements while working in close collaboration with the Director of Human Resources and CEO• Administered all staffing initiatives and employee relations such as identifying overstaffing, handling conflicts, and coordinating staff termination decisions• Managed and executed a labor organization project, boosting employee productivity and cutting overtime by 15%

• 

  Mobilelink

  Jun 2019 - Dec 2023

  Human Resources Manager

  • Led new talent acquisition and recruitment processes for over 45 new full-time hires• Administered company-wide compensation and benefit plans• Conducted employee onboarding and helped organize over 800 hours of training and development initiatives• Worked with the team members 1 to 1 and in small groups to enhance performance and employee satisfaction

• 

  Hertz

  Nov 2022 - now

  Management Trainee

  The Management Trainee program provides hands-on training in Sales, Operations, Customer Service, finance, fleet management, and people management. This position has a clearly defined career path to Branch Manager in as little as 12-18 months. This role supports the achievement of location sales goals and customer service excellence.