Jawher Rushdan, EIT

Experience

• 

  Hala and Ghala pharmacy

  Aug 2018 - Aug 2020

  Sales Associate

  •Successfully expanded the customer network and cultivated loyalty•Ensured customer relationships were created and maintained, improving sales growth by 11%•Stayed current in the pharmaceutical industry by obtaining exclusive medicines•Monitored the financial performance of the pharmacy

• 

  George Zabaneh construction

  Jul 2019 - Sept 2019

  Site Civil Engineer

  •Filled in daily reports and scheduled various tasks•Conducted cost accounting and quantity calculations•Oversaw engineering processes•Communicated with team leaders and members

• 

  Amazon

  Aug 2020 - Jan 2021

  Customer Service Representative

  •Communicated with customers to prevent and solve their problems•Answered incoming calls and emails at a rate of 80-100 per day•Developed and maintained professional relationships with ongoing customers•Provided information about products and services•Managed time by prioritizing and handling multiple responsibilities and tasks

• 

  CoGri Group

  Apr 2021 - Nov 2023

  •Started with client interactions, handling sales responsibilities•Managed and grew the team from 3 to 10 field engineers through extensive interviews and building a team atmosphere •Presented survey reports and remediation plans to clients•Sent proposals for surveying and remediation, including budgeting•Subcontracted construction workers and negotiated best prices•Managed projects across the east and west coasts, meeting monthly targets•Project Cost Control•Scheduled field engineers for jobs won, ensuring efficient allocation•Used CRM for organized proposal management•Generated comprehensive proposals covering materials, flights, and rentals•Scheduled engineers and booked reservations with the secretary’s help•Handled post-project invoicing, tracking profits and losses•Conducted 1-on-1 meetings with engineers to ensure project efficiency•Read plans and took measurements from AutoCAD for proposals•Liaised with clients to ensure project success and client satisfaction•Improved team efficiency with structured processes and regular check-ins•Ensured employees had the resources needed for success•Coordinated with the finance department to ensure accurate client invoicing•Accounts Payable, Accounts Receivable,•Planned logistics for transporting equipment to project sites•Filled in daily reports and scheduled various tasks•Conducted cost accounting and quantity calculations•Oversaw engineering processes•Communicated with team leaders and members Show less •Joined CoGri America as part of a team of four•Traveled extensively for floor scanning across states•Used CoGri’s floor scanner to identify out-of-tolerance areas•Created grids and surveyed areas for robotic system placements•Surveyed very narrow aisles (VNA) for flatness•Generated reports highlighting out-of-tolerance floor sections•Presented remediation plans to clients•Managed a team of 4-8 construction workers during remediation•Marked floors for grinding using the profilegraph•Coordinated grinding projects from 1 to 12 weeks•Optimized worker placement for efficient operations Show less

  • Operations Manager

    Jan 2022 - Nov 2023

  • Site Engineer

    Apr 2021 - Jan 2022
• 

  AECOM

  Dec 2023 - now

  •Managed QPL48 for Intelligent Transportation Systems (ITS)•Reviewed and analyzed product specifications to ensure compliance with GDOT standards•Organized applications and followed up with clients for accurate information•Structured GDOT’s 511 call system for incident and construction management•Analyzed and evaluated operator calls for quality assurance (QA/QC)•Conducted quality assurance checks over reports and proposed new ideas •Managed staff roster, overseeing employee entries and exits•Collaborated on projects analyzing carbon emissions as part of a dedicated team Show less

  • QPL Management Lead, Civil Engineer

    Oct 2024 - now

  • Civil Engineer

    Dec 2023 - Oct 2024