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Falko May

Falko May

Consultant

Followers of Falko May2000 followers
location of Falko MayFrankfurt, Hesse, Germany

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  • Timeline

  • About me

    Principal at Capgemini - transforming customer relations

  • Education

    • University of Bremen

      1992 - 1998
      Staatsexamen Germanistik, Geschichte, Erziehungs- und Gesellschaftswissenschaften

    • Fachhochschule für Oekonomie und Management Essen

      2010 - 2012
      Master of Business Administration (MBA) MBA

    • Université Paris 8

      1996 - 1997

  • Experience

    • PricewaterhouseCoopers

      Oct 2001 - Dec 2002
      Consultant

    • IBM Global Business Services

      Jan 2003 - Mar 2008
      Managing Consultant

    • Thomas Cook

      Jan 2010 - Aug 2014
      Director CRM & Customer Insight

      Development of Customer Insight functionImplementation of Award Winning Travelguide AppImplementation of new customer experience concept post booking

    • Manor AG

      Jan 2014 - Nov 2017
      Director Customer Relations

      Responsible for Development and implementation of digital CRM/ customer engagement strategyManaging Digital Transformation projectsResponsible for all direct to consumer communication (Newsletters, App, POS - digital and offline)Ownership of all price promotion activitiesDevelopment of Customer Care functionImplementation of Customer Insights function

    • Cocomore AG

      Feb 2018 - Jan 2021

      • Managing Director

        Jan 2019 - Jan 2021

      • Executive Director Consulting

        Feb 2018 - Dec 2018

    • Capgemini

      Jun 2021 - now
      Principal

      Leading the customer first offerings for BTS CPRDT Germany with a focus on customer loyalty and customer engagement.

  • Licenses & Certifications