Reynaldo Ferrer

Reynaldo Ferrer

Customer Service Representative

Followers of Reynaldo Ferrer53 followers
location of Reynaldo FerrerTaguig, National Capital Region, Philippines

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  • Timeline

  • About me

    Schedule Analyst | Google Ads Certified

  • Education

    • Cagayan State University

      2012 - 2017
      Bachelor of Science in Mathematics Mathematics

      Activities and Societies: Active member of Mathematics Club and went to different seminars related to my course.

  • Experience

    • Inspiro

      Jan 2018 - Apr 2018
      Customer Service Representative

      Sales representative for a local bank, offering different kind of transactions they can avail with their card and assisting the customer with their financial needs.

    • Ibex

      May 2018 - Apr 2022

      Responsible for making sure that the service level agreements set by various programs are met by realtime management of staff, schedule and volumes based on the metrics set by each program. Worked in a ride-sharing account and making sure to assist both drivers and riders in regards to their concern especially lost items by connecting them. Answering their inquiries thru email, chat, and text.

      • Real Time Analyst

        Aug 2020 - Apr 2022
      • Customer Service Representative

        May 2018 - Aug 2020
    • Tenerity

      Jul 2022 - Jan 2024
      • Schedule Analyst

        Apr 2023 - Jan 2024
      • Real Time Analyst

        Jul 2022 - Mar 2023
  • Licenses & Certifications