Karen Misla

Experience

• 

  TransCore

  Jun 2012 - now

  Manager

  Essential Duties• Assisted with the creation/development of the Maintenance and Monitoring Center (MMC) in the Houston office that has become the starting point for 3 other centers within the company.• Responsible for overseeing the day-to-day operations and technical support (as related to operations) for Infinity Tolling Solutions and dispatching services, training functions, and special projects.• Communicates with the customers, subordinates, other TransCore employees, management.• Ensures compliance with applicable Standard Operating Procedures as best practices.• Instructs and/or trains others in a classroom setting or on-the-job training regarding operating procedures and on the various systems within the Maintenance and Monitoring Center;• Liaison with appropriate TransCore Management for various projects regarding management and monitoring of the contract to include all aspects of compliance with the contractual requirements;• Participates on MMS development and steering team, working with the IT team to view new system upgrades, plan implementation/training and ensure an operational phone system;• Supervises staff on assigned shifts and maintains first-line supervisory responsibility for the training program (new hire and continuing education);• Handles day-to-day procedural questions and personnel issues that arise, which includes scheduling requests, conducting investigations, corrective action and discipline, etc.;• Participates in the budget process by identifying needs, writing position justifications for personnel needs and participating in strategic planning;• Researches new equipment/systems/technological issues and writes related proposals; • Accumulates, analyzes and reports statistical data to determine operational effectiveness and makes presentations to internal stakeholders; • Develops and updates communications procedures and standards for MMC;• May respond to phone calls and/or email traffic in order to assist subordinates; Show less