Mohammed Edrees

Experience

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  Arab Academy for Science and Technology and Maritime Transport

  Oct 2003 - Dec 2005

  Represented AAST in Zahran School in building, managing and supporting school computer labs and staff training.

  • System and Network Administrator

    Apr 2005 - Dec 2005

  • ICDL instructor.

    Oct 2003 - Mar 2005
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  Booz Allen Hamilton Company

  Jan 2006 - Dec 2010

  Helpdesk Support Technician

   Helpdesk support for the Egyptian navy and the USA clients in Ras el Tin naval base. Helpdesk, Network and System support for the Egyptian navy and the USA clients in the IHNS "Institute for Higher Naval Studies" in Abu-Quir Naval Base. Helpdesk, Network and System support for the Egyptian navy and the USA clients in the FF/DC "Fire Fighting and Damage Control School" in Abou-Quir Naval Base. Managing 4 Servers "2 Domain Controllers, Exchange Server and Call manager Server" in Abou-Quir Naval Base. Managing and configuring Cisco IP Phones. Managing Backup Tapes "Dell Power vault 124T Tape Library". Sending Daily and Weekly summarized reports for incidents that occursat the site I am serving. Managing 4 building site “400 users” in all trouble calls. Assisting new users in learning several aspects in "Using operating system, Microsoft Office, Network, using shared drives, etc…" Very good communication skills with Egyptian and non-Egyptian clients which leaves a good impression.  Representing the IT Team in the CDC team “Curriculum Development Center” and responsible for installing, managing and maintaining their special software package.Examples: Adobe Master Collection CS4. Tortoise SVN. Open Fire Server. Show less

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  VSE Corporation

  Jan 2011 - Feb 2016

  IT Service Desk Team Leader

   Responsible for ensuring the team is consistently delivering services according to VSE.Standards and as the Management define and expect. Act as an example to all the members of my team by being the person who most closely follows the principles and practices we have committed, to ensure the team is collaborating closely with our customer and understands their requirements. Prepare reports and maintain records of tasks accomplishments and administrative information (Monthly report), as required, and coordinate the preparation, presentation, and communication of work-related information to the supervisor.(IT Operations Manager) Periodically report to line manager on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs.(IT Operations Manager and Navy liaison commander) Attend client service review meetings on a regular basis; areas discussed may include assessment of overall delivery (quality, consistency etc), opportunities for future service improvement, clarification of future delivery schedule and demands. Show less

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  Etisalat

  Feb 2016 - now

  IT Support Senior Analyst

  Analyzing and Fixing all kinds of technical\non-technical problems that Etisalat customers face (wireless, fixed lines, service fulfillment and billing) Wireless: solve problems that may affect customer’s connection (3G\4G) Fixed lines: handle fixed lines issues; phones, internet and E-Life Service fulfillment: manage all services concerning wireless and fixed lines  Handle registration issues Manage reconnecting and ceasing accounts Deal with portal issues: resolve any kind of difficulties that appear in any online subscription through Etisalat portal or any of Etisalat applications; Etisalat or smiles app. Use SQL database to investigate and resolve any of the complications faced by customers by analyzing and fixing all back end problems by aligning with development team to deploy the change requests needed to fix these issues Show less

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  ABCO United for Plastics & Chemicals

  Nov 2019 - now

  IT Section Head
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  El Welely – For Agriculture Crops

  Jun 2021 - now

  IT Manager