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Selva Kumar

Selva Kumar

Branch Service InCharge

Followers of Selva Kumar63 followers
location of Selva KumarBengaluru, Karnataka, India

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  • Timeline

  • About me

    Senior Manager Customer Service at Samsung India Electronics India Limited

  • Education

    • Indian School of Management and Engineering

      2009 - 2011
      Master of Business Administration (MBA) Operations Management I

      Completed MBA in Operations Management through Distance Learning Mode between 2009-11.

    • Murugappa Polytechnic College

      1994 - 1997
      Diploma Electronics & Communication Engineering I Class

      A Volleyball and cricket enthusiast and the key player in College Team. Gone through Industrial internship as part of my studies.Completed automated Signal System using microprocessor as part of the college final semester. Passed out in 1997 with I class.

  • Experience

    • PANASONIC INDIA PVT LTD.

      Jul 1998 - Nov 2004
      Branch Service InCharge

      * Planning and setting service network in Tamil Nadu* Responsible for training activities of partner in the branch* Defective rectification and liquidation* Spare parts planning and MSL deployment for Partners

    • Hyundai Electonics India Limited

      Nov 2004 - Jul 2005
      Branch Manager Customer Service

      * Network appointment for Tamil Nadu State* Pay out negotiation and Finalization for Service Franchise* Responsible for Training our Franchise engineers

    • LG Electronics India Limited

      Jul 2005 - Jul 2006
      Senior Customer Service Executive

      After Sales Service Support for Bangalore Branch ASCsTraining & Development: Responsible for Training of ASCs under branchRevenue Generation through AMC/ Spare parts SaleEscalation Management: Handling escalated customers personally and Issue resolution in field.

    • Tatasky Limited

      Jul 2006 - Aug 2013
      Circle Head - Karnataka

      Budget Management: Maintaining cost within Budget. Monitoring financial Health of ISPs and help them reduce wastages and increase their revenue.Technical Support: Responsible for technical uplift of the engineers through technical training. Coordinating with QA team for System failures and correction.Responsible for Net/Gross Adds for the territoryPerformance management and improvement of the partners and the Team

    • Samsung India Electronics India Limited

      Sept 2013 - now
      Senior Manager Customer Service

      Managing after sales Service Support for the complete Product range of brand Samsung (CE & Mobile Devices). Key Deliverables: Network enhancement, Partner Management, Performance Management of partners & TeamSkils: Team Development, Problem Solving & Negotiation Skills, Strong Technical Skills

  • Licenses & Certifications