Salil Gopal

Experience

• 

  Telstra

  Oct 2007 - Jun 2019

  * Expertise in Service delivery, Service assurance, Incident management, Automation and customer service.* Leading an Agile project team with the objective of improving workflow between technical customer support and network support and identifying automation opportunities. * End to End network investigation delivering Integration, Service Delivery and Service Assurance across both Fixed-line (PSTN, ADSL, VDSL and NBN) and Wireless (2G, 3G, 4G & 5G) domains.* Build strong rapport with clients from a diverse range of backgrounds* Utilise exceptional project management skills to assist in launching new technology products* Maintain an excellent understanding of the latest industry trends and technology* Leading, developing and coaching a high performing technical team across multiple locations. * My key competencies areas include Continuous Improvement, Performance Management, Reporting and Analysis, Relationship Management and Process Improvement.* Leading HS&E (Health Safety and Environment) for Customer Assurance (Telstra Operations) Major Projects * VoLTE (Voice over LTE) Integration and Roll Out Project * API- Project Integration * Agile and DevOps role out * NE 22 Transition to Agile Methodology * Integration of Pacnet Limited * CEA Trial (a collaborative project between Ericsson and Telstra) * Messaging End of life Rationalisation Project * RCS Integration Project Show less

  • Senior Technology Specialist

    Feb 2010 - Jun 2019

  • PSTN and ADSL Broadband Specialist

    Oct 2007 - Feb 2010
• 

  ICA

  Aug 2019 - Jan 2020

  Trainer and Assessor (Telecommunication)
• 

  VALTO

  Jan 2020 - Feb 2022

  Consultant & Senior Technology Lead
• 

  Telstra

  Apr 2020 - Jul 2020

  Jeopardy Management (Transmission Networks)
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  Telstra

  Dec 2022 - now

  Senior Solution Architect