Deep Enrich
Manisha Chaudhary
IT Business Analyst
1000 followers
Gurugram, Haryana, India
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About me
Information Technology Infrastructure Specialist || Incident Command Center Specialist | Major Incident manager | Problem management | Ransomware monitoring | IT service operations
Education
Kurukshetra University
2017 - 2019Master of Business Administration - MBA Marketing/Marketing Management, General AActivities and Societies: Marketing management
NIILM University
2011 - 2015Bachelor of Technology (B.Tech.) Computer Science.webp)
Jawahar Navodaya Vidyalaya (JNV)
2005 - 2011High School Diploma Non medical A+Chandigarh
Experience
Just Dial Limited
May 2015 - Mar 2017IT Business Analyst
EClerx Service Ltd
Mar 2017 - Jul 2021Senior Analyst
Oct 2020 - Jul 2021Analyst
Apr 2018 - Oct 2020Junior Analyst
Mar 2017 - Apr 2018
Iron Systems, Inc
Jul 2021 - Mar 2023Incident command center specialist
Tata Consultancy Services
Mar 2023 - nowInformation Technology Infrastructure SpecialistMonitoring IT operations , RCCA initiator, App/server based monitoring.
Licenses & Certifications
Indo-US robo league
Robotic and computer application institute of usaFeb 2014- View certificate
Excel Spreadsheet Design: Extreme Makeover
LinkedInJul 2022
- View certificate
Customer Service: Problem Solving and Troubleshooting
LinkedInMay 2021 
ITIL Foundation Level
Tata Consultancy ServicesMay 2023- View certificate
Excel Essential Training (Office 365/Microsoft 365)
LinkedInNov 2021 - View certificate
Tips for Writing Business Emails
LinkedInMay 2021 - View certificate
IT Service Desk: Service Management
LinkedInApr 2021 - View certificate
Speaking Confidently and Effectively
LinkedInApr 2021 - View certificate
Learning ITIL®
LinkedInApr 2021 - View certificate
Troubleshooting Common PC Issues for Users
LinkedInApr 2021
Languages
- enEnglish,hindi and punjabi
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