Shayan Jebraeili

Experience

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  Organization *niXers

  Sept 2004 - Jun 2005

  Head Project Coordinator (Contract)

  - Designed and supervised implementation of Cyber Café environment within Northview Heights Secondary School to provide a center for students to spend their time during breaks while keeping them under the safety and supervision of the school faculty

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  National Yacht Club

  Aug 2006 - Aug 2007

  Network Consultant (Contract)

  - Designed and implemented a wireless solution over outdoor boating docks to allow members to access wireless services from the comfort of their boat/yacht

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  FCI Broadband

  Oct 2006 - Oct 2008

  Network Operations Specialist

  Supported FCI Broadband’s network by monitoring and managing customer impacting incidents- Performed Tier 3 Phone & Internet Technical assistance for immediate customers to restore, provision, and/or decommission services in order to increase quality of experience with FCI services- Performed Tier 3 Dispatch & Support for VIP customers over multiple technologies including: SIP Phone, Slimline, Ciena, Marconi, aDSL technologies, sDSL technologies in order to help them expand or contract their network or services with FCI Show less

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  Rogers Communications

  Oct 2008 - Aug 2014

  Supported Rogers’ expanding technology by Implementing and Configuring new devices- Provisioned Cisco CMTS, RFGW10, and 3G60 Devices to expand network capabilities and services- Performed IP Management and assignment across the Rogers broadcast network to support growing customer services and proactively prevent depletion of IPs for High Speed and Phone Modems- Performed training of new staff to allow them to troubleshoot issues in the network and assist the Network Operations Team in restoring customer impacting outages- Executed Specialist On-Call duties which included supervision of several cross functional projects and incident management assistance to the Network Operations Team- Planned and Implemented centralized documentation portal using SharePoint to allow knowledge sharing both internally and with supporting teams- Created automated reports using the Business Objects platform to provide up to date and continuous reporting to upper management regarding status of incidents and projects- Developed and maintained several Unix based automation tools (automated port turn-up, resource calculator) reducing turnaround time for planning and completion of activities Show less Supported Rogers’ Video Platform by monitoring and managing customer impacting incidents- Monitored QPSKs, QAMs, Digital Content Managers and other equipment on the Video network to ensure top quality of experience for analog, digital and online Video customers- Troubleshot area wide network based incidents on the network to restore lost or degraded services in order to provide a better quality of experience for Rogers’ Video customers - Automated Report Processing using web/unix generated tools reducing reporting turnaround time from 1 hour to 10 minutes to increase employee efficiency - Created and Maintained the executive “Rogers Online Resource Calendar” allowing Rogers managers and execs to effectively reserve resources with no overlap in one easy to use portal Show less

  • Provisioning Operations Specialist

    Jun 2013 - Aug 2014

  • Network Operations Specialist

    Oct 2008 - Jun 2013
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  Loblaw Companies Limited

  Jul 2018 - Dec 2021

  • Senior Security Specialist

    Jun 2020 - Dec 2021

  • Network Designer

    Jul 2018 - Jun 2020