
Ahmed Khaled
Customer Care Representative

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About me
Talent Management Manager / Member at CMC-Global Institute (CMC-GI)
Education

Patriarchal College
-High Education
The American University in Cairo
2011 - 2012Post Graduate Diploma Human Resources Management/Personnel Administration, General Excellent
Ain Shams University
2007 - 2011Bachelor's degree Japanese Language and Literature
Experience

Vodafone
Jun 2012 - Nov 2012Customer Care Representative
AB & Associates - Middle East
Jan 2013 - Jul 2018• Build a portfolio of learning and development interventions• Lead the Training Needs Analysis phase for major projects• Develop & pilot innovative and creative learning solutions, academies and talent development programs• Determine the capability evaluation KPIs for interventions• Compare solutions provided from different vendors and consult our clients on what fits their needs • Design development solutions for key accounts• Design Talent Management Programs • Handle High profile proposals and financial quotations• Handle the training operations for our key accounts • Assess Training Needs, set training objectives and formulate training plan.• Handling the training operations for our clients• Participating/Handling technical & financial training proposals & quotations for key accounts
R&D Associate Consultant
Jan 2018 - Jul 2018Learning And Development Officer
Jan 2015 - Dec 2017Training Coordinator
Jan 2013 - Dec 2014

Creative Juice
Aug 2018 - Jan 2019Learning Experience Manager• Manage the Research & Development function• Set the R&D strategy for the company regarding strategic products and solutions• Innovate new solutions and tools to differentiate our portfolio• Create and design Learning Academies for different clients• Build competence based solutions• Gamify the learning experience for our clients

AB & Associates - Middle East
Feb 2019 - Oct 2020Learning and Development Consultant• Introducing/discussing L&D Consulting solutions – Like building Talent Management Systems, Learning Academy assignments, L&D consulting projects, etc.• Formulate methodologies and action plans for the L&D Consulting assignments• Carry out designated scope for work for the above Consulting Assignments• Engage/Provide Support to the Training & Assessment functions• Manage the contracting and contract implementation and stakeholders engagement as well as the various financial aspects of allocated Consulting Assignments• Managing R&D team and R&D activities in the company عرض أقل

Seoudi Supermarket
Oct 2020 - now• Lead the development of all soft skills training, including career development activities to support our talent management activities.• Lead the design and development of the Behavioral and Technical Training for the organization’s operations (over 5000 employees).• Uplift the induction program and on-boarding process. • Set the Employer Branding guidelines.• Lead the high potential and succession planning programs in the organization.• Manage the Talent acquisition function towards successful manpower plan fulfilment and attracting potential talents from the market.• Manage the Performance Management function through improving the performance management cycle and implementing engagement activities.• Manage all promotions and development assessment centers as part of the performance management scope.• Manage the Culture Transformation program inside the company.• Contribute towards the business as a whole in identifying process improvements, improvements in policies and procedures and any other service innovation changes that would improve the client experience. عرض أقل
Talent Management Manager
Sept 2022 - nowTalent Management Section Head
Oct 2020 - Sept 2022
Licenses & Certifications

LXD (Learner eXperience Design)
SeGateamSept 2017
6Ds - Six disciplines of breakthrough learning
SeGateamSept 2017
IELTS
EnglishScore- View certificate

Developing a Mentoring Program
LinkedInFeb 2023 - View certificate

Organizational Learning and Development
LinkedInMar 2021 - View certificate

Talent Management
LinkedInFeb 2020 - View certificate

Data-Driven Learning Design
LinkedInFeb 2021 
Thomas International Certified Assessor
Thomas
Languages
- arArabic
- enEnglish
- jaJapanese
- frFrench
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