Ahmed Khaled

Ahmed Khaled

Customer Care Representative

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  • Timeline

  • About me

    Talent Management Manager / Member at CMC-Global Institute (CMC-GI)

  • Education

    • Patriarchal College

      -
      High Education
    • The American University in Cairo

      2011 - 2012
      Post Graduate Diploma Human Resources Management/Personnel Administration, General Excellent
    • Ain Shams University

      2007 - 2011
      Bachelor's degree Japanese Language and Literature
  • Experience

    • Vodafone

      Jun 2012 - Nov 2012
      Customer Care Representative
    • AB & Associates - Middle East

      Jan 2013 - Jul 2018

      • Build a portfolio of learning and development interventions• Lead the Training Needs Analysis phase for major projects• Develop & pilot innovative and creative learning solutions, academies and talent development programs• Determine the capability evaluation KPIs for interventions• Compare solutions provided from different vendors and consult our clients on what fits their needs • Design development solutions for key accounts• Design Talent Management Programs • Handle High profile proposals and financial quotations• Handle the training operations for our key accounts • Assess Training Needs, set training objectives and formulate training plan.• Handling the training operations for our clients• Participating/Handling technical & financial training proposals & quotations for key accounts

      • R&D Associate Consultant

        Jan 2018 - Jul 2018
      • Learning And Development Officer

        Jan 2015 - Dec 2017
      • Training Coordinator

        Jan 2013 - Dec 2014
    • Creative Juice

      Aug 2018 - Jan 2019
      Learning Experience Manager

      • Manage the Research & Development function• Set the R&D strategy for the company regarding strategic products and solutions• Innovate new solutions and tools to differentiate our portfolio• Create and design Learning Academies for different clients• Build competence based solutions• Gamify the learning experience for our clients

    • AB & Associates - Middle East

      Feb 2019 - Oct 2020
      Learning and Development Consultant

      • Introducing/discussing L&D Consulting solutions – Like building Talent Management Systems, Learning Academy assignments, L&D consulting projects, etc.• Formulate methodologies and action plans for the L&D Consulting assignments• Carry out designated scope for work for the above Consulting Assignments• Engage/Provide Support to the Training & Assessment functions• Manage the contracting and contract implementation and stakeholders engagement as well as the various financial aspects of allocated Consulting Assignments• Managing R&D team and R&D activities in the company عرض أقل

    • Seoudi Supermarket

      Oct 2020 - now

      • Lead the development of all soft skills training, including career development activities to support our talent management activities.• Lead the design and development of the Behavioral and Technical Training for the organization’s operations (over 5000 employees).• Uplift the induction program and on-boarding process. • Set the Employer Branding guidelines.• Lead the high potential and succession planning programs in the organization.• Manage the Talent acquisition function towards successful manpower plan fulfilment and attracting potential talents from the market.• Manage the Performance Management function through improving the performance management cycle and implementing engagement activities.• Manage all promotions and development assessment centers as part of the performance management scope.• Manage the Culture Transformation program inside the company.• Contribute towards the business as a whole in identifying process improvements, improvements in policies and procedures and any other service innovation changes that would improve the client experience. عرض أقل

      • Talent Management Manager

        Sept 2022 - now
      • Talent Management Section Head

        Oct 2020 - Sept 2022
  • Licenses & Certifications

    • LXD (Learner eXperience Design)

      SeGateam
      Sept 2017
    • 6Ds - Six disciplines of breakthrough learning

      SeGateam
      Sept 2017
    • IELTS

      EnglishScore
    • Developing a Mentoring Program

      LinkedIn
      Feb 2023
      View certificate certificate
    • Organizational Learning and Development

      LinkedIn
      Mar 2021
      View certificate certificate
    • Talent Management

      LinkedIn
      Feb 2020
      View certificate certificate
    • Data-Driven Learning Design

      LinkedIn
      Feb 2021
      View certificate certificate
    • Thomas International Certified Assessor

      Thomas