Bose Williams

Experience

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  LAFUNK ENTERPRISES

  Jan 2007 - Dec 2009

  Sales Manager

  • Sell retail product, goods and services to customers.• Maintaining positive business relationship to ensure future sales.• Answering client’s questions about credit terms product, prices and availability.• Collecting all the information required to create a request for an estimate.

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  AMERICAN INTERNATION INSURANCE COMPANY

  Feb 2015 - Apr 2017

  Marketing Officer

  • Market general and life insurance product and prospective client.• Advising customer on a better insurance plan that best suit their needs• Planning, developing and implementing effective marketing communication.• Evaluation of insurance proposal form to deliver an accurate policy plan for the client.

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  ALPHA OMEGA DIAGNOSTIC CENTER

  Jun 2016 - Aug 2017

  Diagnostic Center

  • Welcoming patients and visitors, by greeting patient and visitors, in person or on the telephone and answering referring inquiries.• Maintaining patient accounts by obtaining recording and updating personal and financial information.• Keeping the reception area clean and organized.• Protect patient’s confidentiality, making sure protected health information is secured.

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  CARLCARE SERVICE CENTER

  Oct 2017 - Dec 2019

  Warehouse Officer

  • Stocking material based on material category, size and material value on the cabinet and putting clear right label to differentiate.• Checking and counting of Physical materials in carton, bicycling rubber, pallent basing on part, number and quality list or shipping documents received into System immediately.• Keeping record of material in-stock and out-stock and update into the system at the same time to make sure there is no discrepancy between system and physical stock.• Using the principle rule of stock FIFO (First in First Out) to monitor shortage risk and low inventory material. Show less

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  AIRTEL

  Jul 2018 - Dec 2018

  Airtel agent

  • Checking the customer phones if it can access 4G or not.• Back up customer’s contact.• Provide customers with brochures and information packages on product or service.• Upgrade customers SIM from 3G to 4G.

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  OUTCESS SOLUTIONS NIGERIA LIMITED(NTEL)

  Feb 2020 - Jun 2022

  Customer Service Representative

  • Handling over 50 customer’s complaint in a professional manner via phone call • Identify and assess customers' needs to achieve satisfaction.• Contribute to team effort by accomplishing related results as needed.• Trouble shooting in a well details manner to ensure customer satisfaction.• Also carry out other duties assign by my team lead to ensure adequate compliance during work shift.• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.Treating complaint tickets raised by agents from customers within handle time to ensure prompt resolution. Show less

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  Natcom Inc

  Apr 2022 - now

  Back Office Exclusive

  • Escalating customer’s complain from first/front line and outlet agents via tickets, mails to the technical team for final resolution•Updating team lead on downtime status daily • Treating complaint tickets raised by agents from customers within handle time to ensure prompt resolution• Ensure follow up on customer’s complaining via call or mail to ensure quick resolution Closing customer complain after resolution via call or mail