Rukeya Warner

Experience

• 

  MTN Sciencenter

  Jan 2004 - Dec 2005

  Floor Assistant/Workshop Presenter

  Assisting in scientific explanations of the displays. Running workshops.

• 

  TFG (The Foschini Group)

  Feb 2008 - Feb 2009

  Credit Advisor/Debt collector (Outbound Call Centre)

  Debt collection and arranging payment plans telephonically.

• 

  City of Cape Town

  Nov 2009 - Apr 2010

  Multi-skilled Lifeguard (Seasonal Contract)

  - Maintenance of Swimming pool- Cleaning of facility and amenities- Cashier duties- Water Safety of Patrons- First Aid

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  City of Cape Town

  Oct 2010 - Apr 2011

  Multi-skilled Lifeguard (Seasonal Contract)

  - Maintenance of Swimming pool- Cleaning of facility and amenities- Cashier duties- Water Safety of Patrons- First Aid

• 

  City of Cape Town

  Oct 2011 - Apr 2012

  Multi-skilled Lifeguard (Seasonal Contract)

  - Maintenance of Swimming pool- Cleaning of facility and amenities- Cashier duties- Water Safety of Patrons- First Aid

• 

  Wonga

  Apr 2012 - Dec 2018

  - Helping the development of effective analytics tools and associated data-sets to support the analysis requirements of the business- Identifying sources of data needed to provide accurate MI and report on deficiencies identified during any data gathering and report build process- Assist with Identifying anomalies and inconsistencies in information provided to operations.- To affectively anticipate and answer any questions from business that may arise.- To use initiative and make suggestions that might contribute to overall effectiveness.- Identifying and reporting back on information that is being delivered that hasn’t changed consistently over a period- Assist in recommendations on report output design or system (i.e. MS SSRS or MS PowerPoint presentations)- Provide recommendations on how the quality of source data can be improved to enhance analytical capabilities.- Supporting and assisting with the delivery of BAU and Ad Hoc report requests within agreed service levels.- Assist in enhancing existing MI by using best practices to optimise SQL scripts for best performance, accuracy and efficiency- Assist with keeping stakeholders up to date with the MI report request process- Assist the WFM/MI and Customer operations team with gathering and extracting data, providing accurate reports and clarifying reporting requirements as per report requests- Developing SQL scripts to provide accurate reporting. Show less Administration Delivers timely and meaningful reporting to the Business Unit which adhere to reporting standards Reviews all reports and analysis to ensure accuracy Checks data imports run correctly and data is complete Manages and updates organisation structure data Provides users with first line support for the management information system Continuous improvement of the reports provided to the Business Unit Provides management with ad-hoc, non-automated reports as required Compiles dialler files that are appropriate to the collections campaign strategiesTesting and Reporting Compiles daily/weekly/monthly reporting packs for all Business Areas Checking of reports for accuracy prior to publishing Testing of new reports and workflows Real Time Analysis Schedule Adherence Show less Department dialler administrator and reporting specialist:- Converting raw data into dialler files- Uploading and running files- Real time monitoring of active campaigns- Dialler and productivity reporting- Tracking reports: Tracking monthly metrics on the dialler to be used for Operations meetings- Schedule Adherence- Weekly Operational updates- Dialling Strategy Reviews- Dialler Improvement Suggestions- Directly liaising with the 3rd party vendor on technical issues- Ticket Management (technical issues)- Floor support and escalations Show less Inbound Collections and Customer Service.- Responding to customer e-mail queries,both customer service and collections.- Dealing with irate customer escalationsHardship:- Dealing with Debt Management Companies’queries via e-mail and telephonically.- Processing customer Income and expenditures as well as Income and expenditures sent from Debt management companies and working out suitable payment plansRefunds:- Visual Auditing and deciding whether to refund a customer based on history with the company.- Tracking and reporting on refunds processed. Show less

  • MI Analyst

    Oct 2016 - Dec 2018

  • MI Administrator

    Jul 2016 - Sept 2016

  • Acting Dialler Administrator

    Oct 2014 - Jun 2016

  • Collections Agent

    May 2013 - Oct 2014

  • Customer Service Advisor

    Apr 2012 - May 2013
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  Open Box Software

  Jan 2019 - now

  SQL Developer