Ninad Deshpande

Experience

• 

  Infogain India Pvt ltd

  May 2018 - Oct 2018

  Trainee

  - Worked for onboarding the hotels on Airbnb’s E-platform, With that handled the data of the hotel chains on daily basis.- Structured the pricing of the onboard hotels by communicating through mail and Jira Software.- Maintained the records of customers by use of data management software and excel to fulfill the management goal.- Analyzed the client’s data by segregating it in week wise and month wise order to keep a record of the activity and to optimize the Airbnb’s E-platform.- Troubleshoot the issues of clients by understanding and examining the core of the problem Show less

• 

  RailTel Corporation of India Ltd

  Feb 2019 - Feb 2023

  • Collaborate with vendors to evaluate and procure networking equipment, negotiating contracts and ensuring cost-effective solutions.• Prepare and analyze productivity of all technical teams, collaborate with their leads to develop network solutions that align with business goals.• Maintain documentation for network configurations, changes, and troubleshooting procedures, ensuring knowledge sharing and compliance with industry standards.• Prepare Service level management report for 76 Customers as well as for 35 Vendors on Monthly bases with VBA Macros as well as lookup functions. • Verify downtime and calculate penalty charges according to purchase order, verify major downtimes with L2 as well as Section in charge.• Calculate budget for new customer according to their requirements as well as their geographic location, with current market price of all the equipment’s, SFP, Fiber length, etc. verify it with manager and share it with Marketing team.• Maintain 20+ types of reports out of that 7 reports are fully automated with the help of VBA macros and deployed on power BI which saves hours and minimize human errors.• Monthly extract 60K – 80K Dockets according to their service unique ID and segregate it customer wise on monthly to analyze performance of business and create Dashboards to summaries all the business in one page which helps Managers to take appropriate actions.• Managing customers and vendors along with solving their queries using data. Show less Prepare Service level management report for 76 Customers as well as for 35 Vendors on Monthly bases with VBA Macros as well as lookup functions. • Verify downtime and calculate penalty charges according to purchase order, verify major downtimes with L2 as well as Section in charge.• Calculate budget for new customer according to their requirements as well as their geographic location, with current market price of all the equipment’s, SFP, Fiber length, etc. verify it with manager and share it with Marketing team.• Maintain 20+ types of reports out of that 7 reports are fully automated with the help of VBA macros and deployed on power BI which saves hours and minimize human errors. Show less

  • Customer Engagement and SLA spoc person at MPLS NOC

    Jun 2022 - Feb 2023

  • Executive at SDH NOC

    Feb 2019 - Jun 2022
• 

  Anunta

  Feb 2023 - now

  Senior Executive

  As a Senior Executive at Anunta for one year, I excelled in:Analyzing engineer productivity across 8 teams, aligning performance with business objectives.Transitioning dashboards from Excel to Power BI, utilizing DAX for automation and saving manual effort.Contributing significantly to customer satisfaction through EUSAT Reports and engaging with clients for insights.Automating billing, session reports, and ticketing data using UI-Path, SQL, and Python.Conducting knowledge transfers and enhancing operational efficiency.Proficient in Microsoft Power BI, Excel Power Query,problem-solving,predictive analytics, and data modeling. Show less