Sam Hosier III

Experience

• 

  United States Air Force

  Jan 1986 - Jan 1990

  Electronic Warfare Systems Technician
• 

  Washington Air National Guard

  Jan 1994 - Jan 2000

  Combat Communications

  Managed and trained Airmen in the electronic switch and repair facilities.

• 

  Nintendo

  Jan 1994 - Jan 1997

  Customer Service and Game Play Counselor

  Part of the Nintendo customer service group that is widely recognized as one of the best across any industry. Trained to quickly determine where a customer was stuck in a game and then give them suggestions on how to proceed. Instrumental in helping kids and adults alike enjoy and complete games.

• 

  Nintendo

  Jan 1998 - Jan 2011

  • Responsible for individual aspects of assigned trade shows• Manage time lines and coordinates with internal resources and vendors to meet requirements• Responsible for all show forms, inventory and shipping details• Manage all aspects of assigned elements• Communicates updated status to team members• Develop improved ways to communicate and develop team support• Researches new products, enters requisitions, follows up with purchasing, and validates deliverables and quality checks against original expectations.• Managed warehouse inventory, shipping inventory and coordinates all shipping logistics• Travels to events and works very closely with Director• Managed operational and maintenance issues during events• Provided support for assigned department projects• Collaborate with Sales, IT, Legal, Finance, Design, Ops, and other organizations both inside and outside of Nintendo to develop solutions for partnerships, promotions and new business. Show less Build strong relationships with retail store managers and executives on behalf Nintendo and in-turn drive sales of our products and accessoriesCoordinate and conduct annual formal and informal trainings to retail associates and consumersConduct product demonstrations and sales presentations to consumersMaintain product displays and product functionality while in-storeResponsible for individual aspects of assigned showsManages time lines and coordinates with all stake holders to meet requirementsResponsible for show forms, inventory and shipping detailsManages all aspects of assigned elementsCommunicates updated status to team membersDevelops improved ways to communicate and develop team supportResearches new products, enters requisitions, follows up with purchasing, and validates deliverable and quality checks against original expectations.Manages warehouse inventory, shipping inventory and coordinates all shipping logisticsTravels to events and works very closely with Manager and Sales TeamManages some operational and maintenance issues during eventsProvides support for assigned department projectsInteracts with team members and peers and may interact with vendors to explain or provide semi-routine information related to assigned activities Show less

  • Assistant Manager, Trade Events

    Jan 2010 - Jan 2011

  • Event Production Coordinator

    Jan 2002 - Jan 2010

  • Product Testing Technician / Nintendo

    Jan 1998 - Jan 2002
• 

  T-Mobile

  Jan 2012 - Jan 2013

  Segment Marketing Manager, Integrated Customer Marketing Strategy

  Responsible for driving the creation of customer journeys, developing and managing the strategic CRM intake process and establish the customer messaging framework. Led strategic planning of customer marketing communications, interpreted analytics, and cross functional leadership to ensure plans are prioritized and clearly align with approved customer journeys. Worked in a fast-paced environment, managing and prioritizing a large influx of campaigns each month, customer-oriented, with a strong ability to drive cross-functional teams and leaders to consensus and commitment. Forged strong internal relationships with various internal departments including Segment Marketing teams, Strategic CRM, Operational CRM, and Consumer Insights. • Develop and maintain customer journeys through the lifecycle in coordination with Segment Owners• Managing and Prioritizing sCRM intake for Segments (single line, family line), Hispanic, Value Added Services (Apps/Services), Mobile Broadband, Handset Initiatives and other customer marketing communications• Plan and track segment goals (TR*M, revenue, re contract) against customer journeys with Segment Owners and sCRM teams• Provide strategic filter for customer journeys, campaign concept requests and cross functional partners customer marketing initiatives• Integrate cross functional partners' roadmaps into customer journeys (VAS, MBB, Handset, Hispanic) in coordination with segment owners• Develop and gain alignment with Marketing Calendar and monthly customer communication objectives and desired actions• Aggregate and track results against monthly communications - business and creative metrics Show less

• 

  ImagiCorps

  Jan 2013 - Jan 2016

  Senior Project Manager

  Responsible for the management and coordination of projects in concert with other departments to meet the overall project goals in terms of scope, quality, budget and schedule.• Compare and evaluate possible courses of decisions by use of discretion and independent judgment; make recommendations for decisions after various possibilities having been considered.• Work with the Sales Manager to create the plan(s) of action to manage financial projects and element design in concert with the goals of the client. Develop strategy options for meeting project goals and review project path with President and Directors at start-up meeting.• Develop a project budget and coordinate with all departments in directing projects to meet budget parameters sold to the client. Assist in bringing the budget in on target.• Complete work orders for design requests including a detailed written concept in order to facilitate the professional, accurate creation of design specifications and to communicate ideas and plans for the client.• Complete all project related purchase order request forms in a timely fashion. Provide Purchasing as much information as possible to expedite the acquisition of materials to complete jobs. Monitor the performance in terms of quality and schedule.• Manage project timeliness and insure follow through of all steps of the project. Provide project status updates.• Specialize in crisis prevention by planning activities in advance. • Participate in programs and activities to improve management and other skills for the overall benefit to ImagiCorps. Strive to be informed about industry and market trends through seminars, periodicals and professional affiliations.• Create a budget analysis, to generate an invoice, and work with Accounting to close the files once projects are complete. Create a post summary report utilizing information and photographs to present to the client and to use as a reference tool for future projects. Show less

• 

  IdX Corporation

  Jan 2016 - Jan 2019

  Senior Project Manager, Development

  Manage new product development and sustaining projects by leading cross-functional as well as engineering teams. Manage all project related activities from concept to design transfer into Manufacturing. Ensure cross-company communication to facilitate project completion on time and within budget. Work with engineering management to identify and improve process and project efficiencies.

• 

  PremierXD

  Jan 2019 - Jan 2021

  Senior Project Manager, Development

  Work with the VP of Development to set project goals and define performance criteria such as quality, budget, and delivery schedule. Accounts included Adidas, California Pizza Kitchen, Dick’s Sporting Goods, Starbucks, SweetGreen and T-Mobile.Often able to rely on experience as a key member of the Nintendo customer service group that is widely recognized as one of the best across any industry. Able to quickly determine where a customer was stuck in a game and then give them suggestions on how to proceed. Instrumental in helping kids and adults alike enjoy and complete games. Show less

• 

  LOTUS UNITED

  Jun 2021 - now

  Senior Project Manager