Khaled Ahmed

Experience

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  Freelancer.com

  Mar 2019 - Jul 2020

  Frontend Web Developer
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  Let's Know Training & consulting Center

  Sept 2021 - Jun 2022

  IT Support

  - Configure Cisco Switches and Routers- Configure static & dynamic routing- Install & configure Windows server 2016- Troubleshooting AD ( create users - OU - Groups )- Managing Users And Computers Via Group Policy- FortiGate firewall Management- Computer hardware and software troubleshooting- Configure fingerprint & CCTV

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  Al-Ahly Medical Company (AMC)

  Aug 2022 - May 2023

  IT Help desk

  - Manage FortiGate Firewall- Manage Windows Server 2012 R2 & 2016 & 2019 (Active Directory & DHCP & File Server and print server)- Installs & troubleshoots (Printers - services - related PC software - IP Phones - cables - and connectors)- Maintains all support work orders in company ticketing system (Zoho)- Configure operating systems and use remote desktop connections to provide immediate support.- Diagnose and troubleshoot technical issues, including account setup and network configuration- Troubleshoot and repair server software or applications (such as antivirus and Microsoft Office).- Handle all customer correspondence and all escalated calls or customer issues.- Respond to queries on-site or remotely.- Install, modify, and repair computer hardware and software- Ensure internet performance is acting well- Prepare laptops and desktops as per company standards عرض أقل

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  E& Egypt

  May 2023 - now

  IT Technical Support Specialist

  - Providing support services to ETISALAT MISR Desktop Infrastructure Systems- Supporting Microsoft’s User Applications and Operating Systems- Manage and Administrate Active Directory Objects creation, deletion, updating and cleanup- Supporting ETISALAT employees and outsourcing located at ETISALAT main buildings inside Cairo- Using remote supporting tools like (SCCM, remote desktop, dame ware, VNC) to remotely solve escalated incidents- Supporting ETISALAT MISR applications (CRM Applications, Internal Used Systems)- Using HPSM engine application to respond to technical problems escalated from the first line of support- Resolving more than 90% of the reported problems on the spot to exceed the required internal SLA’s- Handling Mails forwarded to the IT Technical support team- Handing projects and tasks assigned to the IT Technical support team- Participate in deploying and installing new software packages and applications, in addition to the implementation of new technical projects and solutions- Creating and developing scripts and tools that automate certain daily tasks عرض أقل