Christa Weaver

Christa Weaver

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location of Christa WeaverCosta Mesa, California, United States

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  • Timeline

  • About me

    CSULB COB Student | OSCM & Management | SAM President

  • Education

    • Irvine Valley College

      2010 - 2013
      Associate of Science - AS Business Administration

      Cum Laude

    • California State University-Long Beach

      2018 - 2021
      Bachelor of Science in Business Operations and Supply Chain Management

      Activities and Societies: Society for Advancement of Management (SAM) Junior Mentorship Program (JMP)

  • Experience

    • Simple Mobile LLC

      May 2010 - Nov 2012

      Assisted Customer Care Director in development of call center training processes and documentation Managed six Corporate Escalations Team representativesIncreased productivity by 25% through the implementation of task time management and standardization of processesHelped to establish a customer-centric culture by engaging departmental leaders with commonly raised customer issues

      • Corporate Escalations Lead

        Sept 2010 - Nov 2012
      • Corporate Escalations Representative

        May 2010 - Sept 2010
    • TruConnect

      Apr 2014 - Nov 2016

      Developed compliance program for Street Teams to adhere to. Liaison between Master Agents and various departments. Assess and provide solutions to Master Agent inquires. Screen potential Street Team Agents and forward to appropriate teams.Trained and manage three Field Support Agents. Developed evaluation and reporting standards. Evaluate and identify any system issues that arise in the field.Coordinate marketing events with sales teams, and provide additional support to Marketing as needed. Inventory management, including intake and outbound products. CSA Forecasting Show less

      • Sales Operations Manager

        Jul 2016 - Nov 2016
      • Customer Operations and Sales Support Manager

        Apr 2014 - Jul 2016
  • Licenses & Certifications

    • Lean Six Sigma White Belt Certification

      Management and Strategy Institute
      Apr 2020
    • Project Management Essentials

      Management and Strategy Institute
      Apr 2020
    • Communicating with Confidence

      LinkedIn
      Apr 2020
      View certificate certificate