Christa Weaver

Experience

• 

  Simple Mobile LLC

  May 2010 - Nov 2012

  Assisted Customer Care Director in development of call center training processes and documentation Managed six Corporate Escalations Team representativesIncreased productivity by 25% through the implementation of task time management and standardization of processesHelped to establish a customer-centric culture by engaging departmental leaders with commonly raised customer issues

  • Corporate Escalations Lead

    Sept 2010 - Nov 2012

  • Corporate Escalations Representative

    May 2010 - Sept 2010
• 

  TruConnect

  Apr 2014 - Nov 2016

  Developed compliance program for Street Teams to adhere to. Liaison between Master Agents and various departments. Assess and provide solutions to Master Agent inquires. Screen potential Street Team Agents and forward to appropriate teams.Trained and manage three Field Support Agents. Developed evaluation and reporting standards. Evaluate and identify any system issues that arise in the field.Coordinate marketing events with sales teams, and provide additional support to Marketing as needed. Inventory management, including intake and outbound products. CSA Forecasting Show less

  • Sales Operations Manager

    Jul 2016 - Nov 2016

  • Customer Operations and Sales Support Manager

    Apr 2014 - Jul 2016