Richard Telford

Experience

• 

  Procter & Gamble

  Jan 2002 - Jan 2002

  Design intern
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  Livework studio

  Feb 2006 - Mar 2009

  Senior Designer
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  Telford Consulting Ltd

  Mar 2009 - now

  Director

  Providing service design / user research / visualisation / facilitation. Most recently working with: Home Officevia Livework StudioAug 2020 to Oct 2022Role: User researcher. Conducting multiple rounds of usability testing, analysis and recommendation for the redesign of an e-learning service to be launched on gov.uk. Working through the beta phase of the project, passing GDS assessment and contributing to the service successfully moving into public beta. Department for Educationvia NexerNov 2021 to Feb 2022Role: User researcher. Leading qualitative research on school cyber security breaches (conducting interviews, analysis and recommendations)Mar 2022 to July 2022Role: Service designer. Formulating cyber security support and interventions for schools (eco-system and journey mapping, facilitating ideation sessions, evaluation of options and planning of further testing / prototyping)The Open UniversityNov 2021 to March 2022Role: Service designer. Consultancy to support the commercialisation of a university venture (value proposition development, service blueprinting, service operationalisation)Inter IKEA SystemsApr 2021 to July 2021Role: Service designer. Future focused innovation in retail (service / experience / touchpoint mapping, innovation methodology)Reckitt Benckiservia viadynamicsAug 2020 to Oct 2020Role: Service designer. Future focused innovation in health (service eco-system mapping, proposition development)Orangevia Evolve ConsultingMay 2020 to Oct 2020Role: Service designer. Development of service 5G propositions (proposition development, service blueprinting)Other clients include:IKEA of Sweden100%OpenDesign CouncilSystem ConceptsNileNESTALeicester University Show less