Dilip Sheith

Experience

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  IEnergizer

  Oct 2016 - Apr 2017

  Junior Engineer

  1. Took ownership of customer-reported technical issues with SAMSUNG devices, providing prompt and effective solutions to ensure customer satisfaction.2. Utilized research, diagnostic tools, and technical knowledge to identify and resolve complex problems with SAMSUNG devices.3. Developed strong problem-solving skills by efficiently analyzing customer issues, evaluating potential solutions, and implementing the most appropriate resolution strategies.4. Developed a comprehensive understanding of SAMSUNG devices, including their features, specifications, and common technical issues, enabling me to assist customers with a wide range of inquiries.5. Communicated clearly and professionally with customers, both verbally and in writing, to understand their concerns, provide guidance, and explain technical concepts in a user-friendly manner.6. Ensured a high level of customer satisfaction by actively listening to customer needs, demonstrating empathy, and delivering exceptional service throughout the troubleshooting process.7. Team Collaboration: Collaborated with fellow technical support colleagues, sharing knowledge and expertise to collectively improve the quality and efficiency of customer support services.8. Maintained detailed records of customer interactions, troubleshooting steps, and resolutions to provide accurate information for future reference and enhance the overall knowledge base. Show less

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  Tech Mahindra

  Jun 2017 - Dec 2020

  - Simultaneously managed Project Management and Incident Management teams, ensuring smooth operations and effective service delivery.- Oversaw Service projects, coordinating with internal teams and client Functional Heads.- Acted as a mediator, ensuring clear communication and addressing issues or concerns between the team and clients.- Prepared monthly SLA reports, ensuring compliance and meeting service level commitments.- Created monthly Client Review Presentations, highlighting project progress and achievements.- Assisted in governance, change management, and ITIL processes with the client.- Supported Project Management Reviews, Quality Management Group, and Delivery Assurance Audits.- Liaised with various TechM functions, ensuring effective collaboration and resource management.- Served as the SPOC for project Resource Management, overseeing hiring and resource allocation.- Prepared and shared status reports with top management, providing updates on project progress.- Tracked project risks, issues, and dependencies in the RAID register, ensuring timely resolution.- Analyzed the project's Profit and Loss account, identifying areas for cost optimization.- Assisted in enhancing Employee and Customer Satisfaction metrics.- Managed resource billability and allocation to meet project requirements.- Prepared and analyzed monthly Resource Utilization Sheets, optimizing resource allocation.- Managed client invoice details and ensured compliance with contractual agreements.- Maintained RCA and RFC trackers, updating the Knowledge and Error Database.- Coordinated TechM trainings at the client location, fostering employee development.- Maintained quality documents, including SMP, SIP, OOS Activity Tracker, and Induction Plan.- Conducted ticket and data trend analysis, identifying process improvement opportunities.- Contributed to New Age Delivery and AQT projects, ensuring successful execution. Show less - Database Maintenance: Assist in database installation, configuration, and maintenance tasks, including backups, restoration, and recovery processes.- Database Monitoring: Monitor database performance and proactively identify issues, such as slow queries or disk space constraints, to ensure optimal database performance.- Security Management: Assist in implementing and maintaining database security measures, such as user access controls, roles, and permissions, to protect sensitive data.- Database Optimization: Assist in optimizing SQL queries and database performance by analyzing query execution plans, indexing strategies, and database schema design.- Troubleshooting and Issue Resolution: Help identify and resolve database-related issues, such as connectivity problems, data corruption, or performance bottlenecks, by troubleshooting and applying appropriate solutions.- Database Backup and Recovery: Assist in implementing and maintaining database backup and recovery strategies to ensure data integrity and minimize downtime in case of system failures.- Documentation and Reporting: Maintain accurate documentation of database configurations, procedures, and changes. Prepare reports on database performance, capacity, and utilization.- Collaboration and Communication: Collaborate with cross-functional teams, such as developers and system administrators, to ensure seamless integration of database systems and effective communication of database-related requirements. Show less

  • Project Management Officer

    Jan 2018 - Dec 2020

  • Software Engineer

    Jun 2017 - Dec 2017
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  Codebucket Solutions Private Limited

  Jan 2021 - Oct 2021

  Project Manager

  - Lead the Development team for the creation of Web Applications and mobile user interfaces for WIMWIsure project.- Drove market research and built early-feature prototypes using wireframes.- Partnered with the market team for translating product roadmap into customer value propositions.- API integration with various clients.- Successfully managed projects related to AWS user creation, server instance maintenance, GitLab access management for development, and code deployment.- Utilized Google Collab for model training, overseeing the setup and configuration of collaborative - development environments for data scientists and researchers.- Coordinated dent detection projects through the application of Artificial Intelligence (AI) techniques, ensuring accurate and efficient identification of dental anomalies.- Collaborated with data scientists and AI experts to define project requirements, develop AI models, and validate their performance against established metrics.- Collaborated with data scientists and AI experts to define project requirements, develop AI models, and validate their performance against established metrics.- Work with key stakeholders across various functions to define and launch a program.- Coach and help engineers on agile processes, communication and other soft skills related to software - development and delivery.- Expertise in various team collaboration tools such as JIRA,TARA etc.- Detail-oriented project planning and monitoring metrics-driven project management.- Ensuring delivery of the products on time. Show less

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  Adroit Inspection Services Private Limited

  Oct 2021 - Apr 2024

  Senior Project Manager

  * Lead a high-performing development team in designing, developing, and implementing innovative technology solutions aligned with business goals and stakeholder requirements.* Collaborate closely with business stakeholders to understand their needs and translate them into technical requirements, ensuring effective communication and alignment throughout the development process.* Successfully executed multiple API integrations, enabling seamless data exchange and enhancing the functionality and user experience of existing systems.* Spearhead automation initiatives across departments, optimizing workflows, reducing manual efforts, and improving operational efficiency.* Developed and implemented AI models, leveraging machine learning algorithms and natural language processing techniques to provide advanced analytics, predictive insights, and intelligent automation.* Led the development and launch of new versions of mobile applications, working closely with cross-functional teams including designers, developers, and QA testers.* Championed user-centric design principles to deliver intuitive and engaging mobile app experiences, resulting in increased user satisfaction and retention rates.* Collaborated with product managers to prioritize and define feature enhancements for mobile app versions, ensuring alignment with customer needs and market trends.* Actively monitored industry trends and emerging technologies to identify opportunities for innovation and enhancement of technology solutions.* Managed project budgets, timelines, and resources, ensuring successful delivery within defined parameters.* Cultivated a collaborative and innovative team culture, fostering continuous learning, knowledge sharing, and professional growth. Show less

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  TechFour Technology

  Apr 2024 - now

  Technical Project Manager