Mark Palmer

Experience

• 

  Debenhams

  Aug 1984 - Aug 1985

  Programmer
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  Digital Equipment Corporation (DEC)

  Aug 1986 - May 1994

  Senior Technology Consultant
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  Texas Instruments

  Jun 1994 - Oct 1997

  Customer Implementation Project Manager
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  Ericsson Hewlett-Packard Telecommunications (EHPT)

  Nov 1997 - Dec 1998

  Product Manager
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  Inception to Implementation (i2i)

  Jan 1999 - Nov 1999

  Regional Manager

  Established and then presented the company within Europe through conferences and exhibitions.Promoted the company and software solution to the Board of a Telecommunications Operator that resulted in the company's first European sale of Product and Services (GBP 500K) and recruited staff enabling this project to be delivered to the committed 5-month schedule.

• 

  Xerox

  Dec 1999 - Sept 2018

  Generated viable system roadmap deployment options (varying delivery paths that provided alternative business benefit sequencing) to support the predicted growth in the North American Partner Business. Supervised and presented the recommendation for this USD 16M project spend over a 24-month period to the Chief Information Officer and Senior Leadership Team.Established the first Cloud and agile project within Europe that upgraded and aligned the existing Customer and Partner Portals to modern web browsers that mitigated a potential GBP 500K/year incremental customer contact agent cost associated with Customers/Partners inability to self-serve.Led the team comprising Corporate Security and Office of General Council to confirm the company's EU GDPR obligation. Defined the process by which the company's IT systems would be assessed against the EU General Data Protection Regulation and delegated the work packages.Led the negotiation between two technology groups to conduct sperate but complementary pilot projects to confirm the most effective project delivery approach. Reduced project cost from USD 12.5M (Budget Plan) to USD 9.3M (Cost Plan).Transformed the Corporate Information Management resource financial cost allocation model by leading a team of 6 subject matter experts utilising Lean Six Sigma Green Belt techniques that resulted in completion of project resource cost reconciliation within the month end financial closure window.Managed a USD 7M two-year multi-supplier programme to deliver an improved field engineer scheduling and mobility solution to the European Customer Services organisation resulting in 20% efficiencies.Accountable for a USD 2M programme that supported the process and system changes required by the divestiture of the European paper business, at the same time as not impacting the retained USD 115M/year European consumables revenue stream. Show less Contract Senior Project Manager at Xerox.Introduced a high performing project management team structure for teams of between 10 and 15 that encouraged transparency resulting in earlier identification of issues, quicker decision making and ultimately increased Business engagement and support for the resulting product.Led a team of 6 that identified three potential suppliers, devised the Request for Information statement, evaluated the supplier RFI responses and bid presentations and ultimately decided upon the chosen supplier; implementation achieved in line with the agreed 8-month and GBP 800K boundaries.Delivered projects in support of many business/process areas including Partner Recruitment, Customer Service Organisation (field engineers), Cash Collection, Leasing, Incentives and Commissions, Human Resources, Electronic Document Retention, Document Supplies, eBusiness, Sales & Marketing. Show less

  • IT Programme Manager

    Jan 2012 - Sept 2018

  • Senior Project Manager

    Dec 1999 - Dec 2011
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  Aldermore Bank PLC

  Jan 2019 - Jul 2021

  Project Manager

  Delivered projects into the Business Finance (Asset Finance, Invoice Finance & Specialist Finance) Division of the Bank in support of the Division’s GBP 1B leasing book:o Re-platformed the internal Broker finance proposal submission and review (credit checking & ‘know your customer’) solution, moving from an On-Premise solution to an Oracle Cloud deployment, whilst at the same time upgrading the application supporting software comprising operating system, database, Java and Apache Tomcat.o Migrated and integrated the Asset Finance provisions and associated process management workflow queues from an out of support SharePoint 2010 system into Aldermore’s existing leasing lifecycle management solution.o Developed and published a set of MuleSoft API’s that allow Brokers to directly submit finance proposals into the Aldermore internal solution from own internal system. Show less

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  Mark Palmer Limited

  Aug 2021 - Nov 2021

  Senior Project Manager

  Proactively interested in talking to organisations in need of experienced IT professionals (Permanent or Contract) where my strength in core project management functions, collaborative and disciplined style and 'can-do' attitude could add value to their delivery capability.

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  Xerox

  Dec 2021 - Jun 2022

  Senior Project Manager