Ahmed K. Shariff

Experience

• 

  Accenture

  Jul 2008 - Sept 2024

  In my role as General Manager at Accenture, I led a team of 150+ professionals to provide project management, training, and quality expertise for 60+ clients globally. I focused on delivering innovative solutions to scale clients' businesses and govern client-specific projects effectively. In my role as a Manager at Accenture, I oversaw global support operations for 60+ clients with a team of 50+ professionals. I implemented strategic initiatives to enhance client satisfaction, streamline processes, and drive operational efficiency, resulting in a revenue generation. I led cross-functional teams to deliver high-quality solutions, driving client retention and revenue growth. In my role as Assistant Manager at Accenture in Bengaluru, Karnataka, India, I played a key role in achieving business objectives by implementing production, quality, and customer-service standards. I prepared strategic plans and action plans, identified and resolved problems, and implemented changes to optimize processes and enhance efficiency. In my role as the India Training Lead at Accenture, I was responsible for creating, delivering, and evaluating high-quality training solutions. Additionally, I managed the deployment of an in-house knowledge management tool, contributing to the organization's overall success. In my role as a Quality Analyst at Accenture in Bengaluru, Karnataka, India, I audited conversations based on the call monitoring process to ensure quality standards were met. By analyzing outcomes, I provided valuable recommendations for improvement, contributing to enhanced customer experience and satisfaction. Interact with US customers to resolve their internet-related issues.

  • General Manager

    Dec 2022 - Sept 2024

  • Manager

    Mar 2020 - Nov 2022

  • Assistant Manager

    Jun 2017 - Feb 2020

  • India Training Lead

    Nov 2012 - May 2017

  • Quality Analyst

    Mar 2010 - Oct 2012

  • Customer Service Representative

    Jul 2008 - Feb 2010