Kaydian Johnson

Experience

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  Ministry of National Security Jamaica

  Apr 2008 - Nov 2014

  Data Entry Clerk

  In this role, my primary responsibility was processing traffic tickets efficiently and accurately. This involved inputting the tickets into the National Ticketing System and preparing them for use in Traffic Court or payment at Tax Offices. Also, I generated reports on unpaid tickets, providing valuable information for tracking and follow-up. To ensure organization and efficiency, I formulated traffic tickets in batches, arranging them in numerical order based on ticket ID. I utilized database queries to identify paid and unpaid tickets, ensuring accurate and up-to-date information. Additionally, I processed valid traffic tickets into the system's database, maintaining a comprehensive record. Furthermore, I extracted station diaries entries onto prescribed forms, organizing the entries in batches based on the reported dates. Overall, my role involved precise and systematic handling of traffic tickets and diary entries, contributing to effective ticket processing and record-keeping. Show less

• 

  Sutherland

  Nov 2014 - May 2016

  In this role as a Supervisor, I provided essential support to agents by delivering coaching, assessments, and reports to drive their success. I ensured that new hires met the required standards through individual assessments and grading. By leading coaching sessions, I identified areas of improvement and helped agents enhance their skills. I also provided reports on key performance indicators (KPIs) and developed and monitored schedules to optimize workflow efficiency. Overall, my role as a Supervisor focused on fostering agent growth, monitoring performance, and contributing to the overall success of the team and account. Show less In this role, I was responsible for providing reports on customer issues, allowing for effective tracking of customer contacts. I also managed customer accounts and worked to de-escalate any issues they encountered, ensuring their satisfaction and maintaining positive relationships. Providing over-the-phone customer service support, I addressed customer inquiries and successfully resolved their queries, ensuring a positive customer experience. Additionally, I utilized my troubleshooting skills to resolve any account-related issues customers encountered, ensuring smooth account settings and optimal functionality. Overall, my role focused on delivering excellent customer service, resolving issues, and ensuring customer satisfaction. Show less

  • Subject Matter Expert

    Nov 2015 - May 2016

  • Consultant

    Nov 2014 - Nov 2015
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  Mother's Enterprises Ltd

  Aug 2016 - Dec 2020

  Reporting/Data Analyst

  In my role as a Reporting and Database Administrator, I have created costing a accounting reports using data visualization tools such as Crystal Report to provide insightful daily and monthly information for business decision making, as well as, analyzed and sourced business intelligence software to meet reporting needs, while managing the database to ensure data accuracy, security, backups, and accessibility. Collaborated with the I.T. Manager, I strived to improve department efficiency and achieved goals within the team, as well as carried out training sessions to empower employees with the necessary skills required to use the system. With a focus on data flow optimization, I wrote and modified stored procedures within the database and oversaw the Point of Sale (POS) application system, by managing the application. Additionally, I maintained the Sage 300 application and conducted system software updates and installations.Key results:1. Streamline costing report that assisted the management team accurately predict and reduce their spending by 5%2. Create sales report that assisted with price increase and marketing promotions to generate revenue by 20% Show less

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  Service List Ja

  Aug 2018 - now

  Chief Executive Officer

  Through my multifaceted approach, I play a critical role in positioning the organization as a trusted platform, where skilled professionals can grow and advertise their services to the Jamaican market and customers can find certified professionals at their fingertips.

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  CB Group Ltd.

  Jan 2021 - Jul 2022

  Application Support Specialist

  Analytical - Carried out user acceptance testing (UAT) sessions to confirm the accuracy of new reports and gathered requirements through elicitation sessions with end users. I managed data flow by writing and modifying stored procedures within the database and created user manuals and system documentation. Collaborating with lead developers, I conducted trial runs of new software applications and actively participated in project planning and implementation, as well as, communicating with vendors to find better solutions to meet business needs.Technical - Created, modified, and deployed SQL Server Reporting Services (SSRS) reports, acted as the project officer, overseeing the creation and updating of various reports produced by the business applications in a timely manner. I maintained and optimized SQL databases while analyzing operational procedures, as well as, provided end user support, conducted training sessions, and debugged current applications. Liaison - Communicate among multiple departments to resolve major issues/concerns that arises, as well as escalate software related issues to vendors that are outside of my scope. Key Results:1. Creation of SSRS reports that i. Provide customer's overdue balances that were overdue by specified periods, which assisted the Credit team in accurately collecting invoices before the closing out of the financial period. ii. Inventory balances report that shows the expiry and upcoming expiry date of products which resulted in the sale of goods before expiry.2. Identified failed system process that caused major inconvenience within the organization which resulted in customers being affected. Show less

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  Consultant / Self-Employed

  Mar 2022 - now

  Business Analyst

  Analyst - Collaborate closely with stakeholders to effectively translate report requirements into system requirements. This includes engaging in clear and concise communication to ensure a comprehensive understanding of their needs. Throughout, I maintain open lines of communication, providing regular updates on the progress and ensuring the timely and high-quality delivery of all deliverables. Also, I contribute to the optimization of the reporting system by analyzing and reviewing off-the-shelf system reports. Through this process, I identify similarities and recommend the removal of redundant or obsolete reports, streamlining the system's overall performance and enhancing its efficiency.Technical - I work alongside developers and business intelligence analysts, to actively participate in creating and implementing reporting solutions within the reporting tool. I contribute to the development process by offering valuable insights and leveraging my analytical skills. Additionally, I take responsibility for preparing and maintaining comprehensive project documentation in adherence to standardized Business Analysis frameworks and methodologies.Communication - Diligently follow up with stakeholders to track and address action items. By promptly resolving any issues or concerns, I strive to maintain a smooth workflow and foster collaborative relationships. Key Results:1. Prompt escalation to the appropriate levels, to avoid a 2 weeks delay in task's completion time. 2. Smooth coordination of sign-off sessions with stakeholders by obtaining their final approval and confirmation of document completion within the allocated time. 3. Proper documentation and maintaining of gathering and test case documents. Show less

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  SYSOP Consulting Group

  Nov 2023 - now

  Chief Executive Officer & Co-Founder

  I hold a pivotal role in steering our organization toward its strategic goals and ensuring operational excellence. I provide visionary leadership, setting long-term objectives aligned with our mission and values, while also overseeing day-to-day operations to ensure efficiency and compliance. Responsible for business development, I identify new opportunities and nurture partnerships to drive revenue growth and market expansion. Through my multifaceted approach, I play a critical role in positioning our organization as a trusted leader in the cybersecurity, business consulting, and data privacy sectors. Show less