Baljit Singh PMP®

Experience

• 

  HCL Infosystems Ltd.

  Jun 2006 - Jul 2008

  On Job Trainee

  In HCL INFOSYSTEMS LTD work as a Customer Support Engineer in System Support Organization at Jalandhar (Punjab) from 30-06-2006 to 30-07-2008 As a part of System Support Group we are doing the followings.1. Installation of hardware and maintenance during the warranty period and during the contract period.2. Operating system support,Installation of Antivirus software’s. Up gradation of hardware.3. Helping in customers to install various software’s as per their requirement

• 

  Atos

  Aug 2008 - Dec 2021

  Duties and Responsibilities in ATOS INDIA PVT LTD as a State Co-Ordinator (Rajasthan State Head). From 30-09-2013 to 07-12-20221. Team handling of 30 engineers for daily service/Project calls to deliver project under SLA time.2. Customer meeting on project progress review on weekly basis.3. Purchased order follow up with customer.4. Project and AMC bills submission/processing with Customer and Payment follows up.5. Reviewing daily company governance call for overall progress and status of Service as well as projects .6. Managing all Local vendor which and weekly meetings.7. Monthly meeting with all engineers for productivity and good progress. 8. Negotiation skills with third party Vendors & performs other duties as assigned9. Project management skills in keeping projects on schedule and assuring all relevant parties are informed on progress or issues10. Demonstrated skills in desktop applications such as MS Project, Excel, Word, PowerPoint, and project planning software.11. Strong technical competencies to facilitate in depth discussions with customers regarding Company product portfolio and solution as deployed.12. Exceptional and proven customer service skills, including responsiveness and commitment to quality13. Ability to listen to, and accurately capture, others’ ideas, expectations and concerns; should be clear and concise when responding to questions. Show less In ATOS India Pvt Ltd from 30-08-2008 to 30-09-2013 at New Delhi Location. As an Associate Engineer in HPCL Retail Automation Project Phase III in this project followings was my duties. After that in Oct 2013, I was transferred to Jaipur with new job role as State Co-Ordinator (Rajasthan State Head)1. Installation of New Hardware of Dell, POSTEC, VEEDOR ROOT and Wincor Computers and maintenance of them during warranty and after warranty in AMC Period.2. Operating System and Software Support for troubleshooting normal operating errors.3. Up gradation of hardware.4. Helping in customers to install various software as per their requirement.5. Integrating HPCL Retail Outlet with an Automation Systems.6. Training to the new joined Engineers. Show less

  • State Head

    Sept 2013 - Dec 2021

  • Associate Engineer

    Aug 2008 - Sept 2013
• 

  Gilbarco Veeder-Root India

  Dec 2021 - now

  State Operations Manager(Projects)