Christopher McGrath

Experience

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  Ward/Kraft Inc.

  Feb 1990 - Apr 2003

  Graphic Designer / Project Manager / Platemaker

  Graphic Designer• Created and developed a position within the company to digitizing business logos and graphics• Developed a cataloging system to store all logos called “W/K Logo Library” that spread company-wide• Led team in research and development printing four color process in both Ohio divisions• Trained and worked with others in quality assurance, computer programs, and legendary customer service• Fabricated business forms, labels, and cards using Adobe Photoshop, Illustrator, QuarkXpress, etcetera• Utilized troubleshooting techniques to resolve most computer issues or any other equipment problemsProject Manager• Orchestrated the “Composition Consolidation Project”, Chairman for Design and Layout Committee• Investigated and enforced all fire, building and MSDS codes for proper electrical, plumbing and ventilation• Developed action plans, steps needed, and cost estimates for the project then presented it to management• Managed and supervised the entire project from start to finishPlatemaker• Operated flexographic and offset plate machines, manually cut in information and fixed negativesShipping & Receiving• Implemented the best shipping methods, and tracked jobs to notify customer of any delays• Performed inventory; received and rotated stock (FIFO)• Operated various pieces of equipment such as forklift, pallet jack, applicator, and more• Inspected all products for quality control before they were shipped to the customer Show less

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  Wooster Motor Ways

  Apr 2003 - Mar 2004

  Driver

  • Transported different cargo materials; HazMat and other common goods using tractor trailer• Cataloged and organized paper filing system• Communicated with customers to update files in the computer system for more accurate delivery address and instructions with maps of the delivery area

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  ULMS Utilities Locating Mapping Services

  May 2004 - Sept 2004

  Locator

  • Operated RD400 locator and telecommunication blueprint software, in conjunction with Sprint and OUPS, to find and mark underground phone lines• Communicated with customers and contractors by phone and/or face to face; resolved any concerns and investigated any damages to underground utilities

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  The Main Place dba The Recovery Center

  Oct 2004 - Jun 2006

  Site Supervisor

  • Supervised 10 to 40 clients, 8 supporting staff such as peer support, kitchen, and maintenance workers• Networked with area agencies, businesses and local politicians to develop relationships that could help educate, inform, and/or provide services for the clients, gathering needed supplies and donations• Provided excellent customer care with our clients, area businesses, and other agencies• Followed HIPAA regulations to provide security and conflict resolutions for both clients and staff • Organized programs and activities with the staff that would help the clients with their recovery • Received various Mental Health Recovery certifications including: WRAP, Emerging Best Practices, etc. Show less

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  Inergy Propane, LLC. dba Mount Vernon Bottled Gas

  Aug 2006 - Feb 2011

  Lead Driver / Service Technician / Acted as Facility Manager

  • Appointed the responsibilities of a Facility Manager in making decisions with daily operations• Enforced Federal and State laws and regulations as well as NPGA, OPGA, OUPS, DOT and company polices• Increased efficiency, timeliness of deliveries, and able to set appointments within 2 hour window• Developed monthly reports and inspections for fire safety, emergency shut-down equipment, truck inspection, tracked fuel usage and cost• Provided customer service both on the phone and face to face interactions with customers; resolved customer complaints by investigating each situation individually; took orders for delivery, account corrections, and scheduled repairs and installations; explained complex information to novice customers to increase their understanding of propane usage, and safety practices• Incorporated a new procedure to perform on-site consultation prior to work which accomplished: increased dialogue with clients and/or contractors for more accurate work estimates, created better plans for equipment type and placement as well as proper material acquisitions, and reduced damages to any underground utilities and subsequent fines by coordinating with OUPS prior to breaking ground• Researched, recommended, acquired, and established a new division standard for underground tanks which improved access for repairs and safety in emergency• Organized one-on-one and/or group training for staff on the proper procedures for installations, repairs, inspections, use of tools, transportation and legal documentation, use of unique onboard computers • Installed, repaired, tested, and inspected propane systems following procedures and documentation• Developed new routing system and instituted documents that were used in educating clients which lead to a major reduction in after hour call outs by 95% which reduced the number of complaints and staff call-outs thru customer education around gauge reading, gas usage, routes and after hour charges Show less

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  American Red Cross: Biomedical Division in Central Ohio Region

  Jul 2012 - Jun 2015

  Mobile Unit Assistant II / CDL Driver

  • Using various vans, trucks, or buses up to 48’ length, to transport equipment and supplies for blood collection sites all over central Ohio• Proven customer service with face to face interactions with donors• Attentive to donor’s needs and/or wants• Able to deal with emergency situations while remaining calm and professional• Trained & certified with CPR, First Aid, and AED Defibrillator• Incorporating proper procedures to discontinue blood draws, collect sample tubes, ship, pack, and reconcile blood products• Track blood products for collection site with computers and with handhelds• Follow the laws and regulations of the following organizations: (FDA, DOT, OSHA, and American Red Cross) Show less