Cindy Villalobos

Experience

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  Capital One

  May 2010 - Oct 2011

  Risk & fraud analyst

  -Fraud Identity Analyst. -40 high level cases per week. -Transactional fraud analysis.

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  Bank of America

  Oct 2011 - Nov 2014

  Customer Service Analyst/Trainer

  - Senior analyst for fraud identity of debit and credit. - Incident Analysis on payment solutions.- Handling of incoming technical tickets for blocked CC & DC.

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  Experian

  Nov 2014 - Feb 2017

  • Analysis, capture & interpreting, designing, coding, and execution of consumer risk assessment in custom project assignments for banks and credit unions in the US Market. • Planning and execution of revenue-generating projects for batch products and services in a fast-paced and dynamic environment.• Identify improvement opportunities, conduct code reviews, and provide recommendations to improve the Client’s efficiencies.• Using business and application knowledge to perform problem research and resolution.• Have automated several client requests that in the past needed human intervention.Used tools: COBOL, Mainframe, SQL and internal batch processing tools Show less

  • Technical Business Analyst

    Nov 2015 - Feb 2017

  • Consumer services Analyst

    Nov 2014 - Nov 2015
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  SweetPay - Financial Tech Sweden AB

  May 2018 - Sept 2020

  Customer Service Manager

  - Manager of innovating Buy Now Pay Later payment platform arriving to Chile from Sweden. - First technical POC for clients in the E-commerce and Payment’s industry- Provided support for API integrations on our BNPL solution.- POC for testing and production environment incidents.- Support of the solution in E-commerce platforms such as: PrestaShop, JumpSeller, WooCommerce- Implemented as lead project manager first KPIs to follow Client’s satisfaction, incident resolutions and payment performance for the Chilean market. Show less

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  GAMING1

  Sept 2020 - Oct 2024

  Account Manager

  - Primary point of contact for partners.- Lead manager of issue tracking prioritizing and managing tasks, providing relevant information and reports to stakeholders.- Spearheading the collaboration in the content management platform, Confluence.- Responsible for business continuity and ensuring a seamless workflow for the teams within the Gaming1 proprietary technological platform.- Product feedback -> Collect partner's feedback and provide the product development teams with insights on partner and market needs and requirements.- Technical training -> Provide training and education to the joint-venture staff members, on the company's products and services. - Reporting -> Prepare reports and communicate the status of customer accounts to stakeholders within the company.Tech escalation management -> Manage and resolve technical escalations, ensuring that critical issues are addressed in a timely manner.- Providing guidance, contributing to product integration, and developments for new market launches.- Investigation and diagnosis of incidents, root cause evaluation, and application of solutions. Show less

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  Circus.nl (Betca B.V.)

  Oct 2024 - now

  • Strategic Operations Coordinator

    Oct 2024 - now

  • Strategic Operations Coordinator

    Oct 2024 - now