Erasmo Almazan, M.P.P.A.

Experience

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  Marymount College

  Sept 2007 - May 2009

  Librarian Assistant

  Budget adjustmentsBook processing to studentsNew Books processAssisted students with academic research

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  Hoag Memorial Hospital Presbyterian (RightSourcing, Inc.)

  Jun 2008 - Nov 2013

  Human Resources Support

  • Enter employee information into Lawson Program, Knros Program, and Virtual Employment. • Archive paperwork into employee records • Prepare benefits information packages for new hire• Collect and maintain new hire paperwork (payroll, background information, license verifications, hospital policies and conducts)• Log prospective hire information into Virtual Edge Program, Pre-Employ.com, and I-9 Verification • Interact with prospective employees, current employees in person, e-mail and telephone- Assisted with Open Enrollment- Interacted with employees- Worked on different HR projects like, employee surveys- Served as the Spanish translator for the HR department Show less

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  Primerica

  Nov 2008 - Aug 2009

  Representative

  Budgeting Financial planning Financial products InsurancesMortgage refinancing In house visits with prospective and current clients

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  Suna Solutions

  Oct 2012 - Oct 2012

  Talent Acquisition Specialist

  ADP Virtual Employment Collect and maintain new hire paperwork (payroll, background information, license verifications)Lexis Nexuis background I-9 audits

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  BOOKOFF U.S.A. INC.

  Feb 2013 - Oct 2020

  Senior Trainer

  Buying booksSelling booksElectronic TechnicianMerchandised processorBookkeeping inputtingDocument auditor Merchandise management Organization of booksInteracting with customersCustomer Relations Receptionist Train employees with all of the different positions and needs of the storeFloor ManagementManage a team of 3-5 employees

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  Ajilon

  May 2019 - Oct 2019

  Customer Service Specialist

  Assisted a client in their customer service department needs with answering phones, emails and interactions. Supported the shipping department with fulfilling orders, assembling products and quality inspections. Used the following Oracle Netsuite , ZenDesk, Shopify and RingCenter

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  U.S. Bank

  Oct 2020 - now

  Mortgage Banker

  Servicing home mortgages for current U.S. Bank mortgage customers both in English and Spanish throughout the U.S.. Knowledgeable on majority of loans,and mortgage policies. Coordinated with other departments such as loss mitigation, default counseling and all other financial departments to best help the customers. Use the following platforms BlackKinght Lending Portal, Microsoft Office, Avaya Communications to conduct daily interactions with customers. Average interactions with customers is 45 a day. Training new agents by assisting them transitioning to live calls with customers. Show less