Terence Yeo

Experience

• 

  National Computer Systems

  Jun 2009 - Dec 2009

  Assistant Software Developer ( Intern )

  -Interpret written business requirements and technical specification documents.-Perform coding to written technical specifications.-Investigate, analyse and document reported defects.-Perform maintenance programming and correction of identified defects.-Create, document, and implement unit test plans, scripts, and test harnesses.-Create and maintain technical documentation using defined technical documentation templates.-Performs related duties as assigned

• 

  Schlumberger

  Jul 2011 - Jul 2014

  - Resolves and closes incidents/service requests as per help desk procedures & allocated timelines- Escalates unresolved incidents/service requests within agreed timescales- Logs relevant incident/service request details per help desk procedures- Communicates with client regarding incident progress- Ensures tickets are updated at all times until issues are resolved- Conducts customer/user satisfaction callbacks/surveys- Complies with QHSE and IT policies- Liaises with clients, other SLB IT support groups and 3rd party providers when necessary- Performs staging of PCs- Performs IMAC (Install, Move, Add and Change)- Conducts hardware and software maintenance and support- Conducts hardware and software maintenance and support - Liaise with 3rd party vendor to fix/repair faulty or broken IT equipment.- Keep track of asset movement using Remedy 7- Enforce IT security to the entire site- Conduct UseIT presentation monthly- Raise quotation directly through DELL for IT Infrastructure equipment such as PCS and WLANS- Level 2 escalation point for IP Telephony system- Server Administration for SGP- Champion-ing Information Security for MEA, ASA- Site Security Officer Trainer for Singapore- SCCM Champion Show less

  • Senior IT Systems Engineer

    Jul 2013 - Jul 2014

  • IT Systems Engineer

    Jul 2011 - Jul 2013
• 

  Synapxe

  Jul 2014 - now

  -Yishun Community Hospital Planning Team. Planning with stakeholders for BOM list, working with MOH and MOHH for budget submission, presentation at board, working with hospital for furniture designs for EUC items. ( Went Live on 28th December 2016 )- Successfully setup Admiralty Medical Center.-Lead managed operations vendor for projects and operations-Align with the strategic, tactical and operational needs the company's mission and core objectives-Involve in planning and requesting of operating budget for the department and monitor the implementation of these to ensure that the financial targets are met-Participate in specifying Statement Of Work, Key Performance Indicators, Service Level -Agreement and evaluation/selection of vendors and/or solutions-Negotiate service level agreements with both internal and external customers and service providers-Prepare and implement policies, procedures and standards relating to Technology Management and infrastructure as a whole-Manage vendors for the responsibilities outlined in contracts and statement of work-Manage and execute projects as assigned-Plan, seek approval and implement annual PC/Laptop/Printer replacement exercise-Monitor and track fulfilment of Service Level Agreement by outsourced vendor-Explore new ways and establish/update process to improve and increase operational efficiency-Manage the outsourced vendor in server operations and management and ensure they meet SLAsParticipate in infrastructure and EUC related technical exploration and advisory to end users in KTPH-Participate in Institution's Business Continuity Planning exercise, Emergency Planning exercise and audit Show less

  • Senior Manager

    Jul 2023 - now

  • Lead Engineer

    Jul 2020 - Jul 2023

  • Assistant Lead Engineer

    Jul 2018 - Jul 2023

  • Senior Systems Engineer

    Jul 2014 - Jul 2018