Ross Silverman

Experience

• 

  Hilton Worldwide

  Apr 2012 - Dec 2016

  Front Office Supervisor

  Chaparral Suites Hotel- Family owned and managed 1953-2015Chaparral Suites Hotel- Managed by Crecsent Hotels and Resorts 2015-Present. Chaparral Suites converted to Embassy Suites in July 2016 managed under Crescent Hotels and Resorts. Professionally trained by Hilton Worldwide implementing team. Supervised all aspects of the hotel front office, resolving guest’s complaints in a friendly and professional manner, insuring guest’s satisfaction.Implemented new training guidelines for new Guest Service Agents — speeding profitability, increasing guest’s service ratings, and retaining employees.Increased customer satisfaction reviews by 19% by resolving all guests’ complaints and exceeding the expectations of every guest while providing support for desk agents.Successfully filled in as Manager on Duty when needed by business management to support all departments.Promoted and increased positive SALT (internal review system) reviews by providing tentative service to all guests. Won in August 2016 for Hilton HHonors sign ups on property.Chaparral Suites following a complete renovation converted to Embassy Suites in July 2016. Helped with all aspects of converting, assisted guests throughout renovation insuring guest’s safety and retention by following precise procedures Show less

• 

  CRS Temporary Housing

  Jan 2017 - Apr 2017

  Customer Care Specialist

  Customer care specialist level 2.Completed 2-month training program top of the class- Assigned the responsibility of providing cost-effective solutions for top insurance companies.Successfully managed Allstate’s national loss of use short-term claims by following comprehensive guidelines. Promoted and converted hotel claims into long-term housing claims to increase company profits and decrease insurance providers cost. Consulted with customers on behalf of their insurance provider to analyze their housing requirements and convert requirements into cost-effective solutions.Responsible for preparing/converting multiple reports, managing claims and follow-up of customers and insurance adjusters. Show less

• 

  Exhibit Affects

  May 2017 - Feb 2018

  Design Consultant
• 

  Spa Lamar

  Feb 2018 - Apr 2021

  Spa Manager

  Responsible for the day-to-day operations of the Spa Lamar ensuring that our team exceeds the expectations of every guest every time

• 

  Straightforward Drone

  Apr 2021 - now

  Drone Pilot, Real Estate Photographer, & Videographer

  At Straightforward Drone, we're a professional team of FAA-certified drone pilots and experts in videography and real estate photography. Our priority is simple: we want to make working with us easy and affordable. That's why we offer upfront pricing, online booking, and a streamlined process from start to finish. We'll take care of everything from piloting the drones to capturing stunning footage, editing, and providing you with data you can actually use. Our mission is to deliver exceptional results that exceed your expectations every time. Show less