Andrew Lecrone

Experience

• 

  US Army

  Nov 2008 - Nov 2014

  Horizontal Construction Engineer

  -Analyze the information on grade stakes and placing them-Operate bulldozers, roadgraders and other heavy equipment to level earth -Clear, grub, strip, excavate, backfill, stockpile and push scraper with tractor crawler-Cut and spread fill material with scraper-Transport heavy construction equipment with tractor-trailer-Assist in performance of combat engineer missions

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  Charter Communications

  Oct 2009 - Jun 2012

  Telephone Repair agent Tier II

  -Perform highly complex troubleshooting of telephone customer care issues (e.g. provisioning issues, switch related issues, and network related issues)-Monitor reports of unusual switch, provisioning, and network activity; Identify abnormal trends and troubleshoot; Communicate abnormal trends and escalate as necessary-Mentor, demonstrate, and coach less experienced Specialists on technical issues.-Created job aids to assist team members-Chosen to assist with the establishment of the Outage Team, which monitors the Nation for major outages that could drive an increase in call volume, as well as manages the availability of Specialists on the floor-Disposition trouble tickets (e.g. assigning or reassigning as critical, major outage, minor outage, etc.) including working with field techs in a dispatch capacity when needed Show less

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  Charter Business

  Jun 2012 - Jan 2013

  E-Rate Sales Support Account Coordinator Charter Business

  -Place new orders; prepare contract and information for billing system entry. -Manage the accuracy of orders handed off by local AE and ensure valid agreements are in place.-MRR verification of all customers in “Install complete” Stage.-Accountable for ensuring total Sarbanes Oxley (SOX) compliance for Charter Business KMA on all matters pertaining to customer billing and records retention.-Work closely with local Sales Operations Managers for escalated issues from SAC teams. -Remain current on changes in the service pricing and procedures and sales promotions through completion of the required/recommended training programs. -Establish and monitor internal control of process and procedures for Salesforce/Sales Support.-Interface with other departments through written and verbal communications to handle customer situations involving customer complaints and process billing adjustments -Set up prospecting/cold call leads for the AE’s once they have been out in their territory -Determining Site serviceability via Site Survey or Billing systems-Process manual billing when applicable.-Perform other duties as requested by supervisor Show less

• 

  Spectrum Enterprise

  Jan 2013 - Feb 2024

  As a peer to the Sales Director, managed a team of Sales Engineers responsible for Central Region (Missouri, Illinois, Kansas, Nebraska, and Indiana)-Increased attainment YoY by 43%-Increased SE/Client engagement by 31% As part of the sales team, supports pre-sale activities. Evaluates the customers’ networking requirements for data, voice, and video, and engineers strategic network solutions that cost effectively meets the customers’ needs today and in the future. Prepares and presents technical sales proposals for prospective new and existing customers.

  • Sales Engineering Manager

    Mar 2021 - Feb 2024

  • Sales Engineer II

    Jan 2013 - Mar 2021
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  Everstream

  Feb 2024 - now

  Director, Sales Engineering