Nick Goffredo

Experience

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  Muskoka Lakes Golf & Country Club

  Jun 2017 - Sept 2017

  Assistant Waterfront Manager

  o Managed a small team of 10 staff members.o Provided exceptional customer service, including handling all customer complaints and inquiries.o Kept the waterfront clean and presentable.

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  New Balance

  Nov 2017 - Apr 2018

  Sales Associate

  o I consistently finished in the top 3 during weekly and monthly sales incentives.o Became highly knowledgeable regarding shoes and athletic wear.

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  Deerhurst Resort

  May 2018 - Aug 2021

  o I returned for a fourth summer and was promoted to a Head Server/Bartender role.o Worked closely with team managers to ensure a restaurant's smooth and successful operation.o Provided a fine dining experience through fast and elegant service.o Highly versatile and flexible in areas of work completed across the resort.o Assisted in the training of new hires. o I returned for a third summer to work at Deerhurst Resorto Highly versatile and flexible in areas of work completed across the resorto Recognized as the August 2020 Employee of the Month winner via online guest recognition comments. o I returned for a second summer to work at Deerhurst Resorto Highly versatile and flexible in areas of work completed across the resort o Expanded my customer service and upselling knowledge through the use of wine and spirits.o Quickly adapted to a new working environmento Worked across all restaurants on site (pub fare, buffet, tapas, & steakhouse-style menus)

  • Head Server/Bartender

    May 2018 - Aug 2021

  • Food and Beverage Server

    May 2020 - Aug 2020

  • Food and Beverage Server

    May 2019 - Aug 2019

  • Food & Beverage Server

    May 2018 - Aug 2018
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  Johnny Roccos Italian Grill

  Oct 2018 - Mar 2020

  Food and Beverage Server

  o Actively assisted in creating a fun family-oriented dining experience.o Established good-standing connections with various regular guests.o Used previous knowledge of upselling to increase nightly sales totals

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  Brock University

  Sept 2019 - Apr 2020

  Intramural Sports Coordinator

  o Promptly organized and implemented multi-team and sport-specific schedules. o Handled all inquiries and issues raised by the players.o Fostered professional relationships with all players to help promote the leagues across campus.

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  Lululemon

  Nov 2020 - Apr 2021

  Educator

  o Guest-oriented sales positiono Gained valuable skills and knowledge about guest experiences, acquisition, and retentiono Worked in many roles, including but not limited to being on the sales floor, cashier, and fulfilling online orders.

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  Hamilton Tiger-Cats Football Club

  Aug 2021 - now

  o Continues to complete all duties and responsibilities previously assigned.o Works closely with the management team to ensure the smooth operation of all ticketing initiatives.o Prepares daily, weekly, and monthly sales reports for upper management.o Collaborates with our CRM software advisor and marketing team to continually update and manage all leads and opportunities for the sales reps.o Manages events, inventory, and special offers within Ticketmaster Archtics, TM1 Sales, and FevoGM. Show less o Service and retain existing clients from a book of business consisting of over 1,800 accounts.o Developed new sales for season seats, groups, mini-packages, and premium experiences.o Utilized various outreach techniques to build lasting relationships with consumers and businesses alike.o Held a key role in selling and hosting the 110th Grey Cup game and festival.o Consistently generated over one million dollars in annual net revenue across all ticket types.o Assisted in the training of interns and new hires. Show less

  • Account Manager, Membership Sales & Ticket Operations

    Sept 2024 - now

  • Account Manager, Membership Sales

    Jan 2023 - Sept 2024

  • Account Executive, Ticket Sales & Service

    Aug 2021 - Jan 2023
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  Dog Magilligan's Irish Pub

  Oct 2022 - Aug 2023

  Food and Beverage Server

  o Regarded as a lead server.o Assisted in the Pool Side Lounge and Niagara Golf Lounge as needed.o Responsible for providing friendly customer service and a comfortable dining experience.o Built lasting relationships with regular guests

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  Gametime Social Burlington

  Sept 2023 - Nov 2024

  Food and Beverage Server

  o Responsible for providing a comfortable dining experience for all guests.o Effective multi-tasking to ensure a high level of service.o Created a high internal standard regarding work ethic, restaurant cleanliness, and presentation of food.o Consistently developed higher-than-average sales through various upsell strategies.