Lauren Toghill

Experience

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  Blu-3

  Sept 2008 - May 2010

  Plant & Transport Assistant

  • Managing Plant/Machinery • Establishing strong working relations with other senior managers • Reporting regularly to company director informing of any updates • Attending monthly managers meetings • Suggested and implemented new ways in which to save the company money • Signing off of monthly invoices • Ensuring safety equipment regulations were met • Attended conferences and training • Writing reports for senior management, including finance and staff performance• Close liaison with suppliers Show less

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  Gigney Property Services

  May 2010 - Mar 2011

  Personal Assistant

  • Compile, copy, sort and file records of office activities and business transactions • Good customer service skills • Responsible for all invoices, estimates and employee contracts • Manage staff, preparing work schedules and assigning specific duties • Maintain and update filing, inventory, mailing and database systems • Determine staffing requirements, and interview, hire and train new employees• Competent in a range of IT skills

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  HVMS

  Mar 2011 - Sept 2016

  Senior Networks Project Assistant

  • Resource allocation, management of works planner, including the management of planned maintenance works and emergency call outs• I created a dashboard which is used to track and illustrate the present statistics, figures and performance, which I issue the information to key staff and director level on a weekly basis • Assisting the Project Manager with the day to day running’s of our ICP contract to ensure works are delivered as efficiently as possible, this includes the scheduling of staff, ordering materials and arranging any site specific requirements• I work towards KPI’s which are set out by the Business Head, quarterly this is reviewed with the relevant staff within each work stream. To review the progression and future milestones. I currently maintain 100% achievement which is reflected within my work• Preparing reports following our site attendance, which I issue to the client • Issuing of RA/MS which I present to our client and preparation of site packs for internal staff and contractors • Managing all billing for the work stream, incorporating reviews of internal and external costs and overall job gross profit • Close liaison with clients to meet there needs and expectations, providing I maintain the most highest level of customer service• Approval of completed work packs for costing and billing including invoicing • Complying with internal audit requirements to help maintain HVMS ISO9001 accreditation for the quality management system • Vast experience and understanding of New Roads & Street Works Act • Maintaining a high level of customer service including key clients• Raising purchase orders using bespoke internal system • Directly working with Project Managers and Customer Services Manager on a daily basis• Solving customer queries in relation to planned outages • Complying with UK Power Networks broad measure of customer satisfaction policy to meet OFGEM regulations Show less

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  SQS Ltd

  Sept 2016 - Jan 2018

  Contract Performance Manager
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  MSF Recruitment

  Nov 2018 - now

  Office Manager