
Bikash Khadka
Woolsworth Team Member

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About me
Data Analyst @ DTC Care | Master of Technology in Software Engineering
Education

Federation University Australia
2018 - 2020Master of Technology (Software Engineering) Computer Software Engineering
Experience

Woolworths Group
Aug 2021 - Feb 2024Woolsworth Team Member•Provided personalized assistance to customers, offering tailored product recommendations, and ensuring a seamless shopping experience.•Maintained precision in fulfilling customer orders, ensuring accuracy and timeliness in delivery.•Engaged with customers to understand their needs and preferences, building rapport, and fostering long-term relationships.

WV Technologies
Oct 2021 - Dec 2021IT Support and Hardware Technician•Coordinated seamless installation and adjustment of network services and components, ensuring uninterrupted operation for internal clients.•Executed software installations and hardware configurations, optimizing system performance, and resolving technical issues promptly.•Provided comprehensive technical support to end-users, troubleshooting hardware and software problems to minimize downtime and enhance productivity.•Coordinated seamless installation and adjustment of network services and components, ensuring uninterrupted operation for internal clients. Show less

DTC Care
Sept 2023 - nowData Analyst•Lead the creation and use of a system to check data, making it 16% more accurate at DTC Care.•Manage how money was spent by using data analysis, cutting costs by 15% without lowering service quality.•Organize gathering and studying feedback at DTC Care, using sentiment analysis to improve care services.•Use advanced data analysis to plan activities that people like, making them feel more included and happier.•Design models to predict what people would need, helping to use resources better and make things run smoother at DTC Care. Show less
Licenses & Certifications
- View certificate

SQL for Data Analysis
LinkedInFeb 2024 - View certificate

Accenture North America - Data Analytics and Visualization Job Simulation
ForageMar 2024 - View certificate

Accenture North America - Data Analytics and Visualization Job Simulation
ForageMar 2024
Languages
- enEnglish
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