Micaela Dib

Experience

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  The Coca-Cola Company

  Feb 2018 - Nov 2018

  Strategy Intern

  During this internship my time was split in half. On one side, I assisted analizing and constructing industry and company proyections for six latinamerican countries. The rest of the time was dedicated to tracking the progress of innovation proyects in an online plataform.

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  Itaú Argentina

  Jan 2019 - Jun 2022

  In my role as Product Owner for Itaú's Digital Channels for enterprises, I acted at a senior level and spearheaded the development of a new online banking platform, coordinating efforts across technical and cross-functional teams, including developers and designers. This position honed my leadership skills and decisiveness in a fast-paced environment.* Strategic Backlog Management: Prioritized and maintained the team's backlog to align with the business strategy, creating a roadmap for new features and product enhancements.* Usability and Performance Tracking: Ensured a seamless user experience by tracking performance metrics and continuously improving the platform’s usability.* Stakeholder Engagement: Managed daily interactions with stakeholders, negotiating KPIs and presenting progress and outcomes to senior colleagues.* Significant Achievements: Successfully migrated over 5,000 enterprise accounts and 10,000 users to the new platform, ensuring a high-quality user experience through interface enhancements. Show less

  • Semi Senior Product Owner

    Dec 2020 - Jun 2022

  • Junior Product Owner

    Feb 2020 - Dec 2020

  • Graduate Program - Digital Channels

    Jan 2019 - Jan 2020
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  Shasha Network

  Jan 2023 - Apr 2023

  Innovation Consulting Project

  Consultancy project organized by The University of Edinburgh as part of the Msc in Entrepreneurship and Innovation program.

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  Gold Brothers Retail

  Dec 2023 - Apr 2024

  Sales Assistant

  As a Sales Assistant, I gained valuable experience in customer-centric behaviors and problem-solving. I developed skills in understanding and anticipating customer needs, ensuring a personalized and positive shopping experience. Additionally, managing inventory independently taught me the importance of operational efficiency and teamwork in meeting customer demands and achieving sales targets. This experience provided me with a strong foundation in customer service, operational management, and collaboration, skills that I continue to leverage in my professional journey. Show less

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  Mapal Group

  Jul 2024 - now

  Customer Care Manager

  As a Customer Care Manager, I manage a large portfolio of customers remotely, engaging with stakeholders and building strong, reliable relationships. I take a light-touch transactional approach to managing a significant group of accounts, protecting controllable attrition and maintaining the ARR value of the portfolio. My role involves identifying customer strategies, growth plans, and key contacts to uncover cross-sell and upsell opportunities for Sales.I also expand and maintain detailed account records within the CRM, actively participate in identifying and sharing industry best practices, and support industry-specific marketing campaigns tailored to our customer base. Additionally, I educate customers on self-serve support options and leverage automation to enhance efficiency and customer engagement. Show less