Shibu Hassan

Experience

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  Sun Business Solutions

  Jul 2011 - Feb 2012

  Technical Support
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  Electronic Alert

  Mar 2012 - Sept 2012

  Senior Technician

  A senior technician who rectifies major technical issues and one who controls the other technicians.

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  V-Guard

  Oct 2012 - Apr 2014

  Service Engineer Cum System Admin

   Computer hardware and software maintenance & troubleshoots. Strive to delight customers in every aspect of their contact with the Service Departments Initiate service documentation, job card production and update customer records and follow-up systems. Record customer prospect details accurately and in accordance with Data Protection Acts. Ensure all work has been carried out as detailed and charged for Control and responsibilities over technicians  Conducted requirement analysis, system study and finalization of technical & functional specifications for the application to be developed  Testing, troubleshooting and debugging the application  Involved in the system integration, troubleshooting and testing  Installation of various operating systems (Windows XP, Windows2003 Server and Windows 2008 Server, Windows Vista).  Installing and configuring Local customized software’s.  Configuration of all software devices under Windows.  Upgrading & maintenance of all systems.  Installation, configuration & troubleshooting of operating systems on windows  Formatting & Installation of Operating Systems.  Installation of antivirus software & internet configuration set up.  Networking using Windows platforms.  Installation of Software.  Centralized Antivirus system management.  System Administration  Internet Configuration. Maintaining and updating antivirus Show less

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  Hamad International Airport

  Jan 2015 - now

   Having the reputation of working in the project of Hamad International Airport (HIA) for implementation and maintenance of operation as per business requirements. Professionally qualified B. Tech (Electronics and Communication Engineering) from India & Possess CISCO certifications. Supporting a large-scale Cisco MPLS network. Scope: Core/Distribution backbone and 5000+ Switches across 4 Data Centers and 345 communication rooms, totaling 115 000 active network connections. Ably lead a team & possess demonstrated ability to work effectively and congenially with team members / staff at diverse levels. Interacted with Airport end users like Qatar Airways, Ministry of Interiors and CUSTOMS to make sure the seamless integration of NDIA facility with end user’s existing facilities.  Configure access switches Cisco 3750, 3850, Moxa, IE 3000 Series and distribution switches Cisco 7600, Nexus 5k/7k, ASR 9000 as per the current network topology and handle the fault request which appears after the switch deployment. Also Handles cisco ASA security appliance. Hands on experience in IGPs, EGPs, STP, HSRP, VRFs, Multicast and other L2/L3 technologies. A quick learner with an inquisitive mind; committed to pursuing personal development Strive to delight customers in every aspect of their contact with the Service Departments. Configuring and Managing Internet Protocol Television (IPTV-Exterity) and GPS based Master Clock..  Investigate the LAN issues as per the ticket assigned by HPSM/NETKA and Provide the LAN support for the special systems i.e., ACS, CCTV, BMS, PA, Elevator, Cute, FIDS, CUSS, AODB, Wi-Fi, Cisco IP Telephony, X-Ray, WTMD, etc.  Hands on experience in CISCO ASA 5500 Series, NGFW, FTD, Checkpoint, IPS/IDS, WSA, VPN and proxies. Hands on experience in Cisco ISE technology. Installing and configuring Exterity set-top boxes for IPTVs and FOH/BOH IP Clocks Show less  Supporting a large-scale Cisco MPLS network. Scope: Core/Distribution backbone and 5000+ Switches across 4 Data Centers and 345 communication rooms, totaling 115 000 active network connections including security appliances like ASA, NGFW, FTD, IPS/IDS, ISE, VPN, WSA, Checkpoint, Bluecoat Proxies and wireless LAN controllers. Configure access switches Cisco 3750, 3850, IE 3000 Series as per the current network topology and handle the fault request which appears after the switch deployment.  Configuring and Managing Internet Protocol Television (IPTV-Exterity) and GPS based Master Clock. Show less  Investigate the LAN issues as per the ticket assigned by HPSM/NETKA and Provide the LAN support for the special systems i.e., ACS, CCTV, BMS, PA, Elevator, Cute, FIDS, CUSS, AODB, Wi-Fi, Cisco IP Telephony, X-Ray, WTMD, etc Monitoring and Managing HP/NETKA Service Manager, Network Node Manager, and HP Operational Manager. Interacted with Airport end users like Qatar Airways, Ministry of Interiors (MOI) and CUSTOMS to make sure the seamless integration of NDIA facility with end user’s existing facilities.  Ably lead a team & possess demonstrated ability to work effectively and congenially with team members / staff at diverse levels. Show less Working with internal customers and information technology administrators to resolve L1/L2 technical problems for LAN/WAN, Voice, Wireless, Wired services via the helpdesk to resolve issues within SLA.Troubleshooting L1/L2 issues in network on high priority without impacting any other services.Installation of Cisco Routers, Switches and security appliances in Network.Investigate the LAN issues as per the ticket assigned by HPSM/NETKA and Provide the LAN support for the special systems i.e., ACS, CCTV, BMS, PA, Elevator, Cute, FIDS, CUSS, AODB, Wi-Fi, Cisco IP Telephony, X-Ray, WTMD, etc. Show less

  • Senior Network Security Engineer

    Nov 2022 - now

  • Senior Network Engineer

    Jan 2015 - Apr 2023

  • Network Engineer L2

    Feb 2018 - Jan 2019

  • Network Operations Center Team Lead

    Feb 2017 - Jan 2018

  • Senior Network Technician

    Jan 2015 - Jan 2017