Violette Sawiras

Experience

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  Teleperformance

  Jan 2018 - Feb 2019

  Travel Advisor

  •Produced high quality of service for the customers to reach the customer satisfaction.•Collecting and processing payments.•Advising clients on travel arrangements, e.g. visas and passports.•Sending out tickets to clients.•Keeping clients up to date with any changes.•Book transportation, make hotel reservations and collect payment/fees•Deal with occurring travel problems, complaints or refunds.•Enter data into our software and maintain client files.

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  Medmark Egypt

  Jun 2019 - Oct 2021

  To manage all aspects of the accounts assigned to you, including retention, renewal, expansion, pricing discussion and debt managementTo deliver the highest level of customer care to include taking ownership of day-to-day client account issues, ensuring best practice process are always adhered to, liaising with the appropriate areas of the business to resolve and, if appropriate, communicate back to third parties.Develop a strong business relationship with your nominated accounts and keep the customer informed at all times.Ensure that necessary administrative tasks are undertaken within set deadlines عرض أقل

  • Renewal & Account Management Support Advisor

    Jun 2021 - Oct 2021

  • Client Relation Coordinator

    Jun 2019 - Jun 2021
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  Banque Misr

  Nov 2021 - now

  Credit Analyst

  Ensure credit applications are processed within the approved lending parameters and within deviation caps approved by our internal credit policy.Ensure the Standard Operating Procedures for credit underwriting, verification, documentation, and delegation is complied with & detailed exception & regularly reported to management.Checking I score report/CBE Negative list to check credit history and DBR calculationsVerifying all the documentation along with their related data to confirm that they are complying with the required set.Updating the decisions of the cases on the appropriate systemsPrepare the deviation proposal (If required) with recommendations.Creating an approval sheet and passing the case to the supervisor.Alertness in detecting fraud cases & ensure that good quality credit applications are processed. عرض أقل