James Lipscombe

Experience

• 

  The Kerry Arms

  Feb 2007 - May 2013

  Bar Manager

  • Organising events and promotions• Cash handling and banking• Training and supervising staff• Serving customers accurately in a busy environment• Stock ordering and cellar management

• 

  JGP

  Mar 2015 - Jul 2015

  Production Administrator

  • Updating information to various platforms including Salesforce, Excel and Zendesk• Researching client information to generate potential sales leads• Producing advertisements and uploading to recruiter websites• Adding enhancements to advertisements using simple HTML code

• 

  Skinzophrenic Tattoos

  Jul 2015 - Jan 2017

  Body Piercer

  • Teaching and training apprentices• Advertising and marketing• Cash handling, banking and bookkeeping• Answering phone calls, emails and social media messages• Performing body piercings according to strict health and safety guidelines

• 

  Sitel

  Nov 2017 - Dec 2019

  Customer Support Agent (John Lewis)

  • Resolving escalated complaints via email• Processing orders, payments and queries• Taking calls from Customer Service Agents to help resolve complex cases• Assisting agents through the online chat system• Serving as a member of the Employee Forum

• 

  Self-employed

  May 2020 - now

  Social Media Strategist